About the Company
BT Group is one of the world’s leading communications services companies, serving customers in 180 countries. We provide telephone, broadband, and subscription television services in the United Kingdom, and provide networked IT services globally. At BT, we’re dedicated to connecting people, helping them communicate and collaborating effectively. We value diversity, inclusion, and a customer-first approach in everything we do.
Job Description
Join BT Group as a Remote Customer Billing Support Representative. This entry-level role is ideal for individuals passionate about helping customers and resolving their billing inquiries. You will be an essential part of our customer service team, ensuring our customers have a clear understanding of their accounts and bills. This is a 100% remote position, offering flexibility while working as part of a supportive and dynamic team.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat regarding billing, payments, and account statements.
- Investigate and resolve billing discrepancies and disputes efficiently and accurately.
- Explain complex billing information and charges in a clear and understandable manner.
- Process payments, set up payment plans, and manage account adjustments.
- Maintain accurate records of customer interactions and transactions in the company database.
- Collaborate with other departments to resolve complex customer issues.
- Adhere to company policies and regulatory guidelines regarding customer data and financial transactions.
- Proactively identify opportunities to improve the customer billing experience.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to empathize with customers and provide patient, courteous support.
- Proficiency in using computer systems and basic office software.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer service or administrative role.
- Familiarity with billing software or CRM systems.
- A keen interest in telecommunications or related industries.
- Ability to speak additional languages (e.g., Welsh, French, German).
Perks & Benefits
- 25 days annual leave plus bank holidays, with the option to buy more.
- Competitive pension scheme.
- Comprehensive healthcare plan.
- Exclusive discounts on BT products and services.
- Employee assistance program for personal and professional support.
- Opportunities for career development and advancement within a global company.
- Fully remote work model providing flexibility and work-life balance.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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