Content Moderator – Trust & Safety Specialist (Remote)

About the Company

Meta builds technologies that help people connect, find communities and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions of people around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. We are committed to fostering a safe and inclusive environment for all our users, and our Trust & Safety team is at the forefront of this mission.

Job Description

Meta Platforms, Inc. is seeking a dedicated and detail-oriented Content Moderator – Trust & Safety Specialist to join our remote team. In this critical role, you will be responsible for reviewing and moderating user-generated content across our platforms to ensure compliance with our community standards and policies. This position requires a keen eye for detail, strong analytical skills, and the ability to make consistent, unbiased decisions in a fast-paced environment. You will play a vital part in protecting our global community and upholding the integrity of our platforms. This is a 100% remote position.

Key Responsibilities

• Review and analyze user-generated content (e.g., text, images, videos) to identify violations of community standards and platform policies.
• Make consistent and accurate moderation decisions in accordance with established guidelines.
• Utilize internal tools and systems to process content efficiently and effectively.
• Collaborate with cross-functional teams, including policy, legal, and product teams, to refine guidelines and address emerging content trends.
• Contribute to the continuous improvement of moderation processes and tools.
• Handle sensitive and potentially disturbing content while maintaining emotional resilience and professionalism.
• Document findings and provide feedback to improve automated moderation systems and policy clarity.
• Stay informed about current events, online trends, and potential threats to user safety and platform integrity.

Required Skills

• 1-2 years of experience in content moderation, trust and safety, or a related field.
• Proven ability to analyze complex information and make quick, accurate decisions under pressure.
• Strong understanding of online community standards and content policies.
• Excellent written and verbal communication skills.
• High level of empathy and understanding for diverse user experiences.
• Ability to work independently and as part of a remote team.
• Proficiency with various computer applications and internal moderation tools.
• Demonstrated ability to maintain confidentiality and handle sensitive information.

Preferred Qualifications

• Bachelor's degree in a relevant field (e.g., Communications, Sociology, Criminology, Psychology).
• Experience working in a remote environment.
• Familiarity with social media platforms and their operational challenges.
• Multilingual abilities (especially in high-demand languages).
• Experience with policy enforcement in a global context.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Flexible paid time off and company holidays.
• Parental leave programs.
• 401(k) retirement plan with company match.
• Access to mental health and wellness programs.
• Learning and development opportunities.
• Home office stipend.
• Employee assistance program.

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