Content Moderator – Remote (Beginner Friendly, Paid Training)

About the Company

Telus International is a global customer experience (CX) innovator that designs, builds, and delivers next-generation digital solutions for global and disruptive brands. We are passionate about creating a diverse and inclusive environment where our team members can thrive and contribute to a safer online world. Joining Telus International means becoming part of a leading team that values integrity, collaboration, and continuous improvement, working with cutting-edge technology and impactful projects.

Job Description

We are seeking dedicated and detail-oriented Content Moderators to join our remote team. This is an excellent entry-level opportunity for individuals looking to start a career in digital content moderation, with full paid training provided. As a Content Moderator, you will play a crucial role in ensuring a safe and positive online environment by reviewing and moderating user-generated content across various platforms according to established guidelines. You will analyze content for policy violations, make informed decisions, and contribute to the ongoing improvement of our moderation processes. This role requires excellent judgment, a strong ethical compass, and the ability to work independently in a fast-paced virtual setting.

Key Responsibilities

• Review and moderate user-generated content, including text, images, and videos, against predefined community guidelines and policies.
• Accurately identify and escalate content that violates policies, ensuring a high level of quality and consistency.
• Apply critical thinking and strong decision-making skills to complex content moderation cases.
• Maintain a high level of confidentiality and professionalism while handling sensitive content.
• Participate in ongoing training and calibration sessions to stay updated on policy changes and moderation best practices.
• Contribute to a positive and collaborative team environment, even in a remote setting.
• Provide feedback and insights to improve content moderation tools and processes.

Required Skills

• Excellent written and verbal communication skills in English.
• Strong analytical skills and attention to detail.
• Ability to make sound judgments independently and quickly.
• High level of empathy and understanding of cultural nuances.
• Comfortable reviewing sensitive or potentially offensive content.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Reliable high-speed internet connection and a quiet, dedicated workspace.
• Ability to work effectively in a remote team environment.

Preferred Qualifications

• Previous experience in a customer service or support role.
• Familiarity with online content platforms and social media trends.
• Experience working in a remote capacity.
• Ability to adapt to evolving guidelines and processes.

Perks & Benefits

• Competitive hourly wage with opportunities for growth.
• Comprehensive paid training program designed for beginners.
• Full-time remote work flexibility.
• Access to employee assistance programs and wellness resources.
• Opportunities for career advancement within a global company.
• Supportive and inclusive virtual team environment.
• Company-provided equipment (e.g., laptop, headset) for eligible roles.
• Regular performance reviews and feedback to support development.

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