About the Company
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. Meta is a global leader in social media and virtual reality innovation, committed to fostering a safe and inclusive online environment for all users.
Job Description
Join Meta as a Remote Content Moderator and play a crucial role in maintaining a safe and positive experience across our social media platforms. This entry-level position is perfect for individuals looking to start a career in technology and online community management. You will be responsible for reviewing user-generated content, ensuring compliance with our community standards, and upholding platform policies. This is a 100% remote position, offering flexibility and the opportunity to work from anywhere in Ottawa, ON.
Key Responsibilities
- Review and moderate user-generated content (e.g., posts, comments, videos, images) for adherence to Meta's community standards and guidelines.
- Identify and escalate sensitive, harmful, or policy-violating content to specialized teams.
- Apply critical thinking and sound judgment to complex moderation cases.
- Maintain a high level of accuracy and efficiency in content review.
- Provide constructive feedback to improve moderation guidelines and tools.
- Collaborate with team members to ensure consistent application of policies.
- Stay updated on evolving content trends and platform policies.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong analytical and decision-making abilities.
- Ability to work independently and as part of a remote team.
- Comfortable with reviewing potentially sensitive or disturbing content.
- Proficiency in using web-based tools and applications.
- High degree of empathy and understanding for diverse user experiences.
- Basic computer literacy and reliable internet connection.
Preferred Qualifications
- Familiarity with Meta's social media platforms (Facebook, Instagram, WhatsApp).
- Experience with online community guidelines or content policies.
- Fluency in additional languages, especially French.
- Prior experience in customer support or a related field.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive health, dental, and vision benefits.
- Paid time off and holidays.
- Opportunities for career growth and development within a leading tech company.
- Access to professional training and resources.
- Flexible 100% remote work environment.
- Employee assistance program.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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