Content & Community Specialist

About the Company

Buffer is a leading social media management platform focused on helping businesses grow their brands and audiences online. We are a fully remote company with a strong belief in asynchronous work, transparency, and building a supportive, inclusive culture. Our mission is to build software that makes it easy for businesses and individuals to connect with their audience and tell their story. We value empathy, collaboration, and continuous learning, striving to create a workplace where everyone feels empowered and heard.

Job Description

Are you passionate about crafting engaging content and fostering vibrant online communities? Buffer is looking for an enthusiastic and empathetic Entry-Level Content & Community Specialist to join our fully remote team. This role is perfect for someone eager to learn and grow, helping us connect with our users, amplify their voices, and build meaningful relationships across our various platforms. You’ll be instrumental in supporting our brand’s presence, creating compelling content, and ensuring our community feels heard and valued.

Key Responsibilities

• Create and curate engaging content for Buffer's blog, social media channels, and community forums, aligned with brand guidelines and content strategy.
• Monitor and actively participate in online conversations across social media platforms (Twitter, LinkedIn, Facebook, Instagram) and dedicated community spaces.
• Respond to community inquiries, feedback, and comments with empathy and professionalism, escalating issues to relevant teams when necessary.
• Assist in developing and executing community initiatives, events, and campaigns to boost engagement and foster a sense of belonging.
• Support the growth and moderation of Buffer's official community groups and forums.
• Gather user insights and feedback to inform content creation and product development efforts.
• Collaborate with marketing, product, and support teams to ensure a consistent brand voice and message.
• Stay up-to-date with industry trends, social media best practices, and community management tools.

Required Skills

• Excellent written and verbal communication skills in English, with a knack for crafting clear, concise, and engaging copy.
• Demonstrated passion for social media, online communities, and content creation.
• Basic understanding of major social media platforms and their dynamics.
• High degree of empathy, patience, and a genuine desire to help others.
• Ability to work independently and collaboratively in a fast-paced, remote environment.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Bachelor's degree in Marketing, Communications, Journalism, or a related field (or equivalent practical experience).
• Familiarity with community management platforms or tools (e.g., Discourse, Slack, Zendesk Community).
• Experience with content creation tools (e.g., Canva, Figma) or basic graphic design skills.
• Basic knowledge of SEO principles for content optimization.

Perks & Benefits

• Fully remote work environment with flexible hours.
• Competitive salary and opportunities for professional development.
• Generous paid time off and parental leave.
• Comprehensive health, dental, and vision insurance.
• Home office stipend and co-working space reimbursement.
• Laptop and equipment provided.
• Annual company retreats (when safe to travel).
• Focus on work-life balance and mental well-being.

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