Community Manager with Visa Sponsorship

About the Company

JPMorgan Chase & Co. is a leading global financial services firm with assets of $4 trillion and operations worldwide. We are a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. We serve millions of consumers in the United States and many of the world’s most prominent corporate, institutional, and government clients. Our commitment to diversity, equity, and inclusion is at the core of who we are, fostering an environment where all employees feel valued and have the opportunity to reach their full potential. We are continually innovating to better serve our clients and communities globally.

Job Description

We are seeking a dynamic and experienced Community Manager to foster and grow our internal and external communities. This role is crucial for enhancing engagement, facilitating communication, and building strong relationships across various platforms and stakeholders. The successful candidate will be a proactive communicator, a skilled problem-solver, and possess a passion for cultivating vibrant and supportive communities. This position offers visa sponsorship for qualified international candidates looking to make a significant impact within a global financial institution.

Key Responsibilities

• Develop and implement community engagement strategies to increase participation and loyalty.
• Manage and moderate online forums, social media groups, and other community platforms, ensuring a positive and respectful environment.
• Organize and facilitate virtual and in-person events, workshops, and meetups to foster connections.
• Act as a primary point of contact for community members, addressing inquiries, feedback, and concerns promptly.
• Collaborate with marketing, product, and support teams to align community initiatives with business goals.
• Monitor community metrics, analyze trends, and provide regular reports on community health and growth.
• Identify and empower community advocates and leaders.
• Develop content, announcements, and resources relevant to the community's interests and needs.
• Stay current with community management best practices, tools, and trends.

Required Skills

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Minimum of 3 years of experience in community management, social media management, or a related role.
• Proven ability to build, grow, and manage online and offline communities.
• Excellent written and verbal communication skills, with strong presentation abilities.
• Demonstrated experience with community management platforms and social media analytics tools.
• Strong interpersonal skills and ability to interact effectively with diverse groups.
• Creative thinker with a proactive approach to problem-solving.
• Eligibility for visa sponsorship (details will be discussed during the application process).

Preferred Qualifications

• Master's degree or equivalent experience in a relevant field.
• Experience in the financial services industry or a highly regulated environment.
• Proficiency in additional languages relevant to global operations.
• Experience with CRM software and content management systems.
• Certification in community management or digital marketing.

Perks & Benefits

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Visa sponsorship and relocation assistance for eligible candidates.
• Tuition reimbursement and extensive learning and development opportunities.
• Employee assistance program for personal and professional support.
• Wellness programs and on-site fitness centers (where available).
• Employee discounts on various products and services.
• Hybrid work model promoting work-life balance.

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