Client Success Coordinator

About the Company

Salesforce is the world’s leading provider of cloud-based software solutions, empowering companies to connect with their customers in a whole new way. We champion innovation, customer success, and giving back to the community. Join our Ohana to make an impact and build a rewarding career.

Job Description

We are seeking a highly motivated and customer-focused Work From Home Client Success Coordinator to join our remote team. In this role, you will be crucial in ensuring our customers achieve maximum value from Salesforce products and services. You will be the primary point of contact for a portfolio of clients, providing proactive support, guidance, and strategic advice to foster long-term partnerships and drive customer satisfaction and retention. This is a 100% remote position based in Dundee, Scotland.

Key Responsibilities

• Manage a dedicated portfolio of Salesforce clients, acting as their main point of contact for success-related inquiries.
• Proactively engage with clients to understand their business objectives and align Salesforce solutions to meet their needs.
• Onboard new clients, ensuring a smooth transition and rapid time-to-value.
• Monitor client health, identify potential risks, and implement strategies for mitigation.
• Conduct regular check-ins and business reviews to assess client satisfaction and identify growth opportunities.
• Collaborate with sales, support, and product teams to resolve client issues and escalate concerns as needed.
• Educate clients on new product features, updates, and best practices to optimize their Salesforce usage.
• Gather client feedback and advocate for their needs internally to influence product development.
• Contribute to the development of client success strategies and best practices.

Required Skills

• 2+ years of experience in a Client Success, Account Management, or similar customer-facing role.
• Exceptional communication and interpersonal skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to client management.
• Proven ability to manage a portfolio of clients and build strong relationships.
• Familiarity with CRM software (preferably Salesforce) and its applications in a business context.
• Ability to work independently and effectively in a remote work environment.
• Excellent organizational and time management skills.

Preferred Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Salesforce Administrator certification or relevant product certifications.
• Experience working in a SaaS or technology company.
• Demonstrated ability to drive customer retention and expansion.
• Proficiency in data analysis and presentation tools.

Perks & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and flexible work arrangements.
• Opportunities for professional development and continuous learning.
• Employee stock purchase program.
• Company pension scheme with employer contributions.
• Wellness programs and resources.
• A vibrant and supportive remote work culture with regular team events.

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