Client Success Coordinator

About the Company

T-Mobile US, Inc. is a U.S. wireless network operator and the second-largest wireless carrier in the United States, known for its innovative approach to telecommunications. We’re a customer-obsessed company that’s changing the game for good, creating a world where every connection counts. With a commitment to innovation and customer satisfaction, T-Mobile empowers millions to stay connected. We believe in diverse ideas and perspectives, fostering an inclusive environment where everyone can thrive.

Job Description

We are seeking a highly motivated and customer-centric Client Success Coordinator to join our dynamic team. This is a fully remote position, allowing you to contribute to T-Mobile’s mission from the comfort of your home office. As a Client Success Coordinator, you will be the primary point of contact for a portfolio of our valued clients, ensuring their satisfaction, facilitating their success with our products and services, and fostering long-term relationships. You will play a critical role in understanding client needs, resolving inquiries, and proactively identifying opportunities to enhance their experience. If you are passionate about customer advocacy and thrive in a fast-paced, remote environment, we encourage you to apply.

Key Responsibilities

• Serve as the main point of contact for assigned clients, building strong relationships and understanding their business objectives.
• Proactively engage with clients to ensure they are maximizing the value of T-Mobile's offerings.
• Address client inquiries, concerns, and requests promptly and professionally, escalating issues as necessary.
• Conduct regular check-ins and business reviews to assess client satisfaction and identify areas for improvement.
• Collaborate with internal teams (sales, technical support, product) to deliver seamless client experiences and resolutions.
• Educate clients on new features, services, and best practices.
• Monitor client health metrics, identify at-risk accounts, and implement retention strategies.
• Document all client interactions and relevant information accurately in the CRM system.
• Contribute to the development of client success strategies and processes.

Required Skills

• 2+ years of experience in a client success, account management, or customer service role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport and trust.
• Proficiency in CRM software (e.g., Salesforce, Zendesk).
• Exceptional problem-solving and conflict resolution abilities.
• Self-motivated with the ability to work independently in a remote setting.
• Strong organizational skills and attention to detail.
• Reliable high-speed internet connection and a dedicated home office space.

Preferred Qualifications

• Bachelor's degree in Business, Communications, or a related field.
• Experience in the telecommunications or technology industry.
• Familiarity with project management methodologies.
• Proven track record of exceeding client satisfaction targets.

Perks & Benefits

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Generous paid time off and holidays.
• Employee discounts on T-Mobile services and products.
• Opportunities for professional development and career advancement.
• Flexible work environment with strong remote work support.

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