About the Company
Revolut is a global financial technology company that helps millions of customers improve their financial health, gives them more control, and connects people seamlessly across the world. Founded in 2015, we’ve grown to become one of the world’s largest FinTech communities, constantly innovating to deliver a better way to manage money. We’re building the future of finance, and we’re looking for passionate individuals to join our mission.
Job Description
We are seeking a highly motivated and empathetic Remote Client Experience Associate to join our dynamic team. In this 100% remote role, you will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries efficiently and effectively. You will play a crucial part in shaping our customers’ perception of Revolut, ensuring a positive and seamless experience with every interaction. This role requires excellent communication skills, a problem-solving mindset, and a genuine passion for helping people.
Key Responsibilities
- Provide outstanding customer support via chat, email, and occasionally phone, addressing inquiries related to accounts, transactions, and product features.
- Diagnose and troubleshoot technical issues, guiding customers through solutions.
- Educate customers on Revolut's products and services, ensuring they fully leverage our offerings.
- Identify and escalate complex issues to appropriate internal teams when necessary.
- Gather customer feedback and contribute to improving our products and support processes.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Adhere to company policies and regulatory guidelines.
Required Skills
- Minimum 1 year of experience in a customer service or client-facing role.
- Exceptional written and verbal communication skills in English.
- Strong problem-solving abilities and a proactive approach.
- Ability to empathize with customers and de-escalate challenging situations.
- Proficiency with CRM software and general computer applications.
- Ability to work independently in a remote environment with minimal supervision.
- Reliable high-speed internet connection and a dedicated workspace.
Preferred Qualifications
- Experience in the FinTech or banking industry.
- Familiarity with Revolut products and services.
- Proficiency in additional languages is a plus.
- Bachelor's degree in a relevant field.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Generous paid time off and flexible working arrangements.
- Opportunities for career growth and professional development.
- Access to Revolut's premium features.
- A vibrant and inclusive remote company culture.
- Equipment allowance for your home office setup.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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