About the Company
Jumia is the leading e-commerce platform in Africa. Our marketplace is supported by our proprietary logistics service, Jumia Logistics, and our digital payment infrastructure, JumiaPay. We are committed to creating a sustainable impact in Africa by empowering millions of consumers and businesses and creating new opportunities in a vibrant and booming environment. We are a dynamic, innovative, and rapidly growing company always looking for passionate individuals to join our mission.
Job Description
We are looking for a dedicated and empathetic Remote Client Experience Associate to join our growing team. In this 100% remote role, you will be the first point of contact for our customers, providing exceptional support and ensuring a seamless experience across all touchpoints. Your primary goal will be to resolve customer inquiries, address concerns, and foster strong customer relationships, all from the comfort of your home office. This position requires a strong commitment to customer satisfaction and the ability to thrive in a fast-paced, digital environment.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Resolve customer issues efficiently, including order tracking, product information, technical support, and payment concerns.
- Proactively identify and escalate complex issues to appropriate internal teams.
- Maintain accurate records of customer interactions and transactions.
- Educate customers on Jumia products, services, and policies.
- Gather customer feedback and provide insights to improve products and services.
- Collaborate with other departments to ensure customer satisfaction.
- Contribute to team efforts by accomplishing related results as needed.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer relationship management (CRM) software and other communication tools.
- Ability to empathize with customers and understand their needs.
- Strong organizational and time management skills.
- Ability to work independently and as part of a remote team.
- High-speed internet connection and a quiet home office environment.
Preferred Qualifications
- Previous experience in a remote customer service or client experience role.
- Familiarity with e-commerce platforms and online shopping processes.
- Proficiency in local Nigerian languages (e.g., Hausa, Yoruba, Igbo) is a plus.
- Bachelor's degree or equivalent experience.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health insurance package.
- Opportunities for professional growth and career advancement.
- Flexible work schedule in a 100% remote environment.
- Employee discounts on Jumia products.
- Access to ongoing training and development programs.
- Supportive and collaborative team culture.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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