Call Center Representative

About the Company

Concentrix is a global leader in customer experience (CX) solutions and technology, providing end-to-end capabilities, including customer lifecycle management, digital transformation, and business process optimization. We create great experiences for our clients and their customers, driving innovation and delivering measurable results across more than 40 countries.

Job Description

Join Concentrix as a Remote Call Center Representative, where you will be the first point of contact for our valued customers. This is a fully remote position based in Sydney, offering comprehensive paid training to ensure your success. You will be responsible for providing exceptional customer service, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities

• Answer incoming customer calls and respond to inquiries with professionalism and accuracy.
• Provide information about products and services, guiding customers through solutions.
• Troubleshoot and resolve customer issues effectively and efficiently, escalating complex cases when necessary.
• Maintain accurate and detailed records of all customer interactions in our CRM system.
• Adhere to company policies and procedures to ensure a consistent and high-quality customer experience.
• Collaborate with team members and supervisors to continuously improve service delivery.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and navigating multiple software applications simultaneously.
• A quiet, distraction-free home office environment with reliable high-speed internet.
• Demonstrated empathy, patience, and a positive attitude.
• Ability to work independently and manage time effectively in a remote setting.

Preferred Qualifications

• Previous experience in a customer service or call center environment.
• Familiarity with CRM software and customer support platforms.
• Ability to adapt quickly to new technologies and processes.

Perks & Benefits

• Competitive hourly pay: $27 – $32 AUD per hour.
• Comprehensive paid training program to kickstart your career.
• 100% remote work flexibility, saving you commute time and costs.
• Opportunities for career advancement and professional development within a global company.
• Employee wellness programs and a supportive team environment.
• Access to a range of employee benefits, including health and well-being initiatives.

Apply Now