Call Center Representative

About the Company

Teleperformance is a global leader in outsourced omnichannel customer experience management, serving as a strategic partner to the world’s largest companies. We offer a comprehensive suite of services, from customer care to technical support and debt collection, leveraging advanced technology and a highly trained workforce to deliver exceptional customer journeys. With a strong presence in over 90 countries, we are committed to providing innovative solutions and fostering a supportive and inclusive work environment for our 400,000+ employees worldwide.

Job Description

Teleperformance is looking for enthusiastic and dedicated Remote Call Center Representatives to join our growing team. This is a fantastic opportunity for individuals seeking a rewarding career in customer service, with the flexibility of working from home. We provide comprehensive paid training to equip you with all the necessary skills and knowledge, making this an ideal role for both experienced professionals and those new to the call center environment. You will be the first point of contact for our customers, providing excellent service and support.

Key Responsibilities

• Handle inbound and outbound customer calls with professionalism and efficiency.
• Provide accurate information and resolve customer inquiries or issues on the first contact.
• Document all customer interactions and resolutions clearly and concisely in our CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Adhere to company policies, procedures, and service level agreements.
• Participate in ongoing training and coaching sessions to improve performance.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• A dedicated, quiet home workspace free from distractions.
• Reliable high-speed internet connection (minimum 20 Mbps download, 5 Mbps upload).
• Ability to work independently and manage time effectively in a remote setting.
• Availability to work flexible shifts, including evenings and weekends.

Preferred Qualifications

• Previous experience in a customer service or call center environment.
• Familiarity with CRM software and call center technologies.
• A passion for delivering outstanding customer experiences.
• Ability to adapt quickly to new information and changing procedures.
• GCSEs or equivalent qualifications, particularly in English and Maths.

Perks & Benefits

• Competitive annual salary and performance-based incentives.
• Comprehensive paid training program.
• Opportunities for career advancement and professional development.
• Employee assistance program and wellness initiatives.
• Company discounts on various products and services.
• A supportive and inclusive remote work culture.
• Pension scheme contributions.

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