About the Company
MTN Nigeria is part of the MTN Group, a leading emerging market operator with a proud history of connecting people and businesses to the digital world. We are committed to delivering exceptional customer service and innovative telecommunications solutions across Nigeria. Join our team and be part of a company that is shaping the future of communication.
Job Description
We are seeking enthusiastic and customer-focused individuals to join MTN Nigeria as a Remote Call Center Representative. This is a full-time, 100% remote position that includes comprehensive paid training to equip you with the knowledge and skills needed for success. As a key member of our customer service team, you will assist customers with inquiries, troubleshoot issues, and provide solutions related to our products and services.
Key Responsibilities
- Answer incoming calls promptly and professionally, providing excellent customer service.
- Resolve customer inquiries and complaints efficiently and accurately, escalating complex issues when necessary.
- Provide information about MTN products, services, and promotions.
- Document all customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of product knowledge and stay updated on company offerings.
- Adhere to company policies and procedures, ensuring data privacy and security.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in using computer systems and navigating multiple applications.
- Ability to work independently and manage time effectively in a remote environment.
- High school diploma or equivalent.
- Reliable high-speed internet connection and a quiet, dedicated home workspace.
Preferred Qualifications
- Previous experience in a call center, customer service, or remote work role.
- Familiarity with telecommunications products and services.
- Proficiency in local Nigerian languages (e.g., Hausa, Fulfulde) is a plus.
- Ability to adapt to new technologies and processes quickly.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive paid training program.
- Health and wellness benefits.
- Opportunities for career growth and professional development.
- Work from the comfort of your home, saving on commuting costs and time.
- Supportive team environment even in a remote setting.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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