Call Center Agent (English Speaking)

About the Company

Concentrix is a global leader in customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our 280,000+ staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and differentiate our clients through technology-infused services, omnichannel solutions, and a deep understanding of customer journeys.

Job Description

Are you a highly motivated individual with excellent English communication skills looking to kickstart your career in customer service? Concentrix in Munich is looking for enthusiastic Call Center Agents to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service and support in English. No prior German language skills are required for this specific position, making it an ideal opportunity for English-speaking professionals ready to thrive in an international environment.

Key Responsibilities

• Answer incoming calls and respond to customer emails professionally and efficiently.
• Provide accurate information and solutions to customer inquiries regarding products or services.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify and escalate complex issues to appropriate departments for resolution.
• Maintain a high level of customer satisfaction through empathetic and effective communication.
• Adhere to company policies and procedures regarding customer service.

Required Skills

• Fluent spoken and written English (C1/C2 level).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications and ability to learn new software quickly.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Customer-oriented mindset with a passion for helping others.

Preferred Qualifications

• Previous experience in a customer service or call center environment is a plus.
• Familiarity with CRM software (e.g., Salesforce, Zendesk).
• High school diploma or equivalent; higher education preferred.

Perks & Benefits

• Comprehensive paid training program.
• Opportunities for career growth and advancement within a global company.
• Multicultural and supportive work environment.
• Employee assistance program.
• Health and wellness initiatives.
• Company discounts and benefits.

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