Call Center Agent (English Speaking)

About the Company

Teleperformance is a global leader in customer experience management and outsourced services. We connect the biggest and most respected brands in the world with their customers, providing seamless support across various channels. With a diverse team spanning over 80 countries, we are committed to delivering exceptional service and creating outstanding interactions every day. Join our dynamic team in Hamburg and become a vital part of our international success story.

Job Description

Are you a highly motivated individual with excellent English communication skills? Do you enjoy helping people and resolving their concerns? Teleperformance in Hamburg is looking for dedicated English-speaking Call Center Agents to join our vibrant and diverse team. In this role, you will be the first point of contact for our international customers, providing top-notch support and solutions. No German language skills are required for this position; your fluency in English is what matters most. We offer comprehensive training, a supportive work environment, and opportunities for career growth within a global company.

Key Responsibilities

• Handle inbound and outbound customer calls in English with professionalism and efficiency.
• Provide accurate information, answer queries, and resolve customer issues effectively.
• Document all customer interactions and resolutions accurately in the system.
• Escalate complex problems to the appropriate department when necessary.
• Maintain a high level of customer satisfaction through friendly and helpful service.
• Adhere to company policies, procedures, and service standards.

Required Skills

• Excellent verbal and written communication skills in English (C1/C2 level).
• Strong active listening skills and ability to empathize with customers.
• Proficiency in using computer systems and navigating various software applications.
• Ability to work independently and as part of a team.
• Problem-solving aptitude and a customer-focused mindset.
• Resilience and ability to handle challenging customer interactions gracefully.

Preferred Qualifications

• Previous experience in a customer service or call center environment.
• Familiarity with CRM software and ticketing systems.
• Ability to speak additional languages (e.g., French, Spanish, Italian) is a plus.
• High school diploma or equivalent; higher education is a bonus.

Perks & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive paid training program.
• Opportunities for professional development and career advancement.
• A diverse and inclusive international work environment.
• Employee assistance program.
• Modern office facilities in the heart of Hamburg.
• Company-sponsored team events and activities.

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