About the Company
Dell Technologies is a global leader in providing technology solutions, products, and services. With a commitment to innovation and customer satisfaction, we empower individuals and organizations worldwide to transform their lives and work. We value diversity, inclusion, and fostering a collaborative environment where every team member can thrive.
Job Description
Join Dell Technologies as a Bilingual (French/English) Remote Customer Support Agent and become an integral part of our dynamic customer service team. This is a 100% remote position, allowing you to work from anywhere within the United States. You will be the first point of contact for our valued customers, providing exceptional support, resolving technical issues, and ensuring a positive brand experience. We are looking for empathetic, tech-savvy individuals with native-level fluency in both French and English, ready to contribute to a world-class support organization.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in both French and English.
- Diagnose and resolve technical issues related to Dell products and services.
- Provide clear, concise, and accurate information to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate internal teams when necessary.
- Maintain a high level of customer satisfaction and adherence to service level agreements.
- Continuously learn and stay updated on new products, services, and support procedures.
Required Skills
- Native-level fluency in French and English (written and spoken).
- Minimum 2 years of experience in a customer support or help desk role.
- Strong problem-solving and troubleshooting abilities.
- Excellent communication and interpersonal skills.
- Proficiency with CRM software and general computer applications.
- Ability to work independently in a remote environment with minimal supervision.
- High-speed internet connection and a dedicated quiet workspace.
Preferred Qualifications
- Associate's or Bachelor's degree in a relevant field.
- Experience with Dell products or similar technology.
- Certifications in customer service or IT support.
- Previous experience in a remote customer support role.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Employee assistance program.
- Employee discounts on Dell products.
- Opportunities for career growth and professional development.
- Flexible work schedule options.
- Equipment provided for remote work (laptop, headset).
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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