Bilingual Customer Service Representative (Spanish/English)

About the Company

TELUS International designs, builds, and delivers next-generation digital solutions for global brands. With a focus on customer experience, digital transformation, and content moderation, we empower leading companies worldwide to innovate and grow. We are committed to fostering a diverse, inclusive, and supportive work environment where team members can thrive and make a real impact.

Job Description

We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative fluent in both Spanish and English to join our remote team. In this role, you will be the first point of contact for our valued customers, providing exceptional support, resolving inquiries, and ensuring a positive brand experience. This is an exciting opportunity to leverage your language skills and passion for helping others in a dynamic and supportive remote work environment.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in both Spanish and English.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems when necessary.
• Document all customer interactions and resolutions thoroughly in the CRM system.
• Maintain a high level of customer satisfaction and strive to exceed service expectations.
• Adhere to company policies and procedures, ensuring compliance and data security.
• Collaborate with team members and other departments to improve customer experience.

Required Skills

• Fluency in both Spanish and English (written and spoken).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM software and general computer applications.
• Ability to work independently in a remote setting with minimal supervision.
• Customer-focused mindset with a genuine desire to assist others.
• High-speed internet connection and a dedicated quiet workspace.

Preferred Qualifications

• Previous experience in a customer service or call center environment.
• Experience with specific industry-related software or platforms.
• Knowledge of general telecommunications or technology products.
• Post-secondary education or equivalent experience.

Perks & Benefits

• Comprehensive health, dental, and vision benefits.
• Generous paid time off and holiday schedule.
• Opportunities for career advancement and professional development.
• Employee assistance program.
• Vibrant company culture and supportive team environment.
• Full remote work flexibility.
• Performance-based incentives.

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