BC (No Experience Welcome) Hotel Front of House Team Member

About the Company

Fairmont Hotels & Resorts is a global leader in the hospitality industry, renowned for its iconic properties, luxurious amenities, and unparalleled service. With a rich history and a commitment to excellence, Fairmont creates unforgettable experiences for guests worldwide. We believe in fostering a diverse and inclusive environment where every team member can thrive and grow.

Job Description

Fairmont Hotels & Resorts is looking for enthusiastic and dedicated individuals to join our Front of House team in Montreal. This is an exciting opportunity for someone passionate about providing exceptional guest service, even if you have no prior experience in hospitality. We welcome individuals who are eager to learn, possess a positive attitude, and are committed to creating memorable moments for our guests. As a Front of House Team Member, you will be the first point of contact for our guests, playing a crucial role in shaping their experience from arrival to departure.

Key Responsibilities

• Warmly welcome and assist guests upon arrival and throughout their stay, providing an outstanding first impression.
• Perform efficient check-ins and check-outs, handling guest registrations and payments accurately.
• Address guest inquiries, provide information about hotel services, facilities, and local attractions.
• Resolve guest concerns and complaints promptly and professionally, ensuring guest satisfaction.
• Manage room assignments, key distribution, and maintain accurate guest records.
• Handle incoming calls, direct them appropriately, and take messages when necessary.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Maintain a tidy and professional front desk area.
• Adhere to all hotel policies, procedures, and safety standards.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a genuine desire to assist others.
• Ability to work effectively in a fast-paced environment.
• Proficiency in basic computer applications.
• A positive attitude and a professional demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications

• Fluency in both English and French (a significant asset in Montreal).
• Previous experience in a customer service role (any industry).
• A diploma or degree in hospitality or a related field.

Perks & Benefits

• Competitive hourly wage and comprehensive benefits package.
• Opportunity for career growth and professional development within a global luxury brand.
• Exclusive discounts on hotel stays and dining at Fairmont properties worldwide.
• Extensive training programs to equip you with the skills for success.
• A supportive and inclusive work environment.
• Access to employee wellness programs.

Apply Now