Bar & Restaurant Staff (English Speaking)

About the Company

Hilton Hotels & Resorts is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,000 properties and 1.1 million rooms, in 122 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history. Hilton is consistently recognized as a top employer worldwide for its commitment to team member development, diverse culture, and exceptional workplace benefits.

Job Description

Join the vibrant team at Hilton Hotels & Resorts in Munich, a city renowned for its rich culture and welcoming atmosphere. We are seeking enthusiastic and dedicated Bar & Restaurant Staff to provide exceptional service to our diverse international clientele. This role is perfect for individuals who excel in customer service, possess excellent English communication skills, and are passionate about delivering memorable dining experiences. While we appreciate all backgrounds, please note that this position primarily serves our English-speaking guests and team, so proficiency in German is not a requirement for this specific role. You will be an integral part of our dynamic food and beverage operations, contributing to a high-energy and supportive environment.

Key Responsibilities

• Greet and welcome guests warmly, escorting them to tables or bar seating as appropriate.
• Present menus, take food and beverage orders accurately, and upsell where appropriate.
• Serve food and drinks efficiently and courteously, ensuring guest satisfaction.
• Prepare drinks and cocktails according to established recipes and standards.
• Handle cash and card transactions accurately and process payments.
• Maintain cleanliness and organization of the restaurant, bar, and service areas.
• Restock inventory and supplies as needed.
• Collaborate effectively with kitchen staff, bar tenders, and other team members.
• Address guest inquiries and resolve any issues promptly and professionally.
• Adhere to all health, safety, and hygiene standards.

Required Skills

• Excellent command of the English language (spoken and written).
• Proven customer service skills with a friendly and approachable demeanor.
• Ability to work effectively in a fast-paced environment.
• Strong teamwork and communication skills.
• Attention to detail and a commitment to quality service.
• Basic knowledge of food and beverage service procedures.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• At least 12 months of previous experience in a bar, restaurant, or hotel setting.
• Knowledge of point-of-sale (POS) systems.
• Understanding of food safety and hygiene regulations.
• Ability to work independently and as part of a larger team.
• Proactive attitude and strong problem-solving abilities.

Perks & Benefits

• Competitive salary and gratuity opportunities.
• Comprehensive health and wellness benefits.
• Extensive training and career development programs.
• Opportunities for advancement within Hilton's global network.
• Discounted hotel stays and F&B benefits worldwide.
• Complimentary team member meals during shifts.
• Supportive and inclusive work environment.

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