About the Company
Hamburg Airport, officially known as Flughafen Hamburg GmbH, is the fifth-busiest airport in Germany and the oldest airport in the world still in operation at its original site. Serving over 17 million passengers annually, we are a vital hub connecting Hamburg to the world. We pride ourselves on operational excellence, customer satisfaction, and a diverse, international workforce dedicated to creating a smooth and pleasant travel experience for everyone.
Job Description
We are seeking dedicated and enthusiastic English-speaking Airport Staff to join our dynamic team at Hamburg Airport. This is a crucial role for individuals who are passionate about customer service and thrive in a fast-paced international environment. You will be the first point of contact for many of our international passengers, providing assistance and ensuring their journey through our airport is seamless and enjoyable. Proficiency in English is a key requirement, enabling you to effectively communicate with our global clientele.
Key Responsibilities
- Provide exceptional customer service to passengers, assisting with inquiries, directions, and general information.
- Assist passengers with check-in procedures, baggage handling, and boarding processes.
- Monitor gate areas and assist with boarding calls and passenger flow management.
- Handle passenger complaints and resolve issues professionally and efficiently.
- Coordinate with airline representatives, security, and other airport departments to ensure smooth operations.
- Ensure compliance with all safety and security regulations.
- Provide support for passengers with special needs, including those requiring wheelchair assistance or unaccompanied minors.
- Assist with lost and found procedures.
Required Skills
- Fluent in English (verbal and written communication).
- Excellent interpersonal and customer service skills.
- Ability to work effectively in a fast-paced, high-pressure environment.
- Strong problem-solving abilities and a proactive attitude.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Strong attention to detail and organizational skills.
- Basic computer proficiency.
Preferred Qualifications
- Prior experience in an airport, airline, hospitality, or customer service role.
- Knowledge of other languages (e.g., German, Spanish, French, Arabic, etc.) is a plus.
- Experience with airport operational systems (e.g., check-in software, gate management systems).
- Valid driver's license.
Perks & Benefits
- Competitive salary and benefits package.
- Comprehensive health insurance and retirement plans.
- Generous paid time off and holiday allowance.
- Opportunities for professional development and career advancement within a leading airport.
- Employee discounts on airport services and retail.
- Access to a vibrant and multicultural working environment.
- Subsidized public transport ticket (HVV-Profiticket).
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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