About the Company
dnata is one of the world’s largest air services providers, offering ground handling, cargo, travel, and flight catering services across five continents. Operating in over 30 countries with a dedicated team of more than 42,000 employees, dnata ensures smooth, safe, and efficient operations for airlines and travelers worldwide. We are committed to excellence, innovation, and fostering a diverse and inclusive workplace. Join us and be part of a global leader in the aviation industry.
Job Description
Are you looking to kickstart your career in the dynamic aviation industry? dnata is seeking enthusiastic and customer-focused individuals to join our Airport Ground Staff team in Al Barsha, Dubai. This is an excellent entry-level opportunity for candidates with no prior experience in aviation, but with a strong command of English and a passion for service. As Airport Ground Staff, you will play a crucial role in ensuring the smooth and efficient operation of ground services, contributing directly to an exceptional travel experience for millions of passengers.
Key Responsibilities
- Assist passengers with check-in, baggage handling, and boarding procedures.
- Guide passengers to correct gates, provide information on flight schedules, and assist with general inquiries.
- Operate airport equipment as required (training will be provided).
- Ensure compliance with all safety and security regulations.
- Coordinate with airline crew, baggage handlers, and other airport personnel.
- Handle passenger complaints and resolve issues professionally and courteously.
- Assist passengers with special needs, including unaccompanied minors and passengers requiring mobility assistance.
- Perform various administrative tasks related to flight departures and arrivals.
Required Skills
- Fluent in spoken and written English
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work effectively in a fast-paced environment
- Strong teamwork and collaboration abilities
- Physical fitness to stand, walk, and lift moderate weights for extended periods
- Flexibility to work in shifts, including nights, weekends, and public holidays
- High school diploma or equivalent
Preferred Qualifications
- Prior experience in a customer-facing role (e.g., retail, hospitality) is a plus, but not required.
- Basic knowledge of additional languages is advantageous.
Perks & Benefits
- Competitive monthly salary
- Comprehensive medical insurance
- Annual leave benefits
- End-of-service gratuity
- Visa sponsorship (for eligible candidates)
- Extensive training and professional development programs
- Opportunities for career advancement within a global organization
- Safe and inclusive working environment
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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