About the Company
Lufthansa Ground Services, a vital part of the Lufthansa Group, is dedicated to ensuring smooth and efficient ground operations at major international airports. We are committed to providing exceptional service, safety, and reliability for millions of passengers and countless flights annually. Join our team and be a part of the world-renowned aviation industry, contributing to seamless travel experiences.
Job Description
We are seeking highly motivated and customer-focused individuals to join our Airport Ground Staff team in Munich. This crucial role involves a variety of tasks essential for the efficient operation of an international airport, primarily focusing on passenger assistance, baggage handling, and aircraft turnaround support. Excellent English communication skills are mandatory, as you will be interacting with a diverse international clientele and colleagues. No German language proficiency is required for this specific role, making it an ideal opportunity for English-speaking individuals looking to start a career in aviation in Germany.
Key Responsibilities
- Assist passengers with check-in, boarding, and disembarkation procedures.
- Handle baggage efficiently, ensuring safe and timely loading and unloading.
- Guide passengers to appropriate gates and provide information regarding flights and airport facilities.
- Operate specialized ground support equipment as required (with training provided).
- Perform aircraft marshalling and pushback procedures.
- Ensure adherence to all safety and security regulations.
- Collaborate with airline crew, airport authorities, and other ground service teams.
- Respond to passenger inquiries and resolve issues with a polite and helpful demeanor.
Required Skills
- Fluent in English (written and spoken).
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced and dynamic environment.
- Customer service-oriented mindset.
- Physical fitness to perform tasks involving lifting, standing, and walking for extended periods.
- Ability to work flexible shifts, including weekends and public holidays.
Preferred Qualifications
- Previous experience in an airport or customer service role.
- Valid German Class B driver's license or equivalent.
- Knowledge of aviation safety and security procedures.
Perks & Benefits
- Competitive annual salary.
- Comprehensive health and retirement benefits.
- Excellent opportunities for career growth and professional development.
- Discounted flight tickets for you and your family within the Lufthansa network.
- Structured training program for ground support operations.
- Dynamic and international work environment.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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