Airport Ground Staff – English Speaking

About the Company

Emirates Airline is one of the world’s leading and fastest-growing international airlines. Based in Dubai, United Arab Emirates, we operate a modern fleet to over 150 destinations across six continents. Our commitment to excellence, innovation, and connecting people and cultures drives our global success. We pride ourselves on providing exceptional service and creating memorable travel experiences for our passengers, supported by a diverse and dedicated team.

Job Description

Are you passionate about customer service and looking to kickstart your career in the dynamic aviation industry? Emirates Airline is seeking enthusiastic and dedicated individuals to join our Airport Ground Staff team in Garhoud, Dubai. This is a fantastic entry-level opportunity, and no prior experience is required – we provide comprehensive training to equip you with all the necessary skills. As Airport Ground Staff, you will play a crucial role in ensuring a smooth and pleasant journey for our passengers, upholding Emirates’ renowned standards of world-class service and hospitality. If you are a fluent English speaker, have a positive attitude, and thrive in a fast-paced environment, we encourage you to apply and become part of our global family.

Key Responsibilities

• Assist passengers with check-in procedures, including verifying travel documents and issuing boarding passes.
• Handle passenger baggage efficiently and accurately, ensuring compliance with airline policies.
• Provide clear and concise information to passengers regarding flight schedules, gate changes, and general airport inquiries.
• Direct passengers to appropriate airport facilities and services, offering assistance as needed.
• Assist passengers with special requirements, such as unaccompanied minors, elderly passengers, and those needing wheelchair support.
• Coordinate effectively with various airport departments to facilitate timely boarding and departure processes.
• Address passenger complaints and concerns with professionalism and empathy, escalating complex issues to supervisors when necessary.
• Ensure strict adherence to all aviation safety, security, and operational regulations and procedures.

Required Skills

• Fluency in English (both spoken and written is essential)
• Strong interpersonal and communication skills
• A positive, customer-centric attitude and a strong work ethic
• Ability to work effectively and remain calm in a fast-paced, high-pressure airport environment
• Excellent teamwork and collaboration abilities
• Physical ability to stand for extended periods and lift moderate weights (up to 20kg)
• Flexibility to work various shifts, including nights, weekends, and public holidays

Preferred Qualifications

• High school diploma or equivalent qualification
• Additional language proficiency (e.g., Arabic, Hindi, Tagalog, Mandarin) is highly advantageous
• Previous experience in a customer service or hospitality role (even outside aviation) is a plus

Perks & Benefits

• Competitive monthly salary with potential for performance bonuses
• Comprehensive medical and life insurance coverage
• Generous annual leave allowance
• Exciting travel benefits, including discounted flight tickets for you and your eligible family members on Emirates' global network
• Extensive opportunities for career growth and professional development within a leading international airline
• Access to world-class training programs and certifications
• A vibrant, multicultural, and supportive work environment

Apply Now