About the Company
Etihad Airways, the national airline of the UAE, is a global leader in aviation, dedicated to providing exceptional travel experiences and connecting the world. Based in Abu Dhabi, we operate a vast network of passenger and cargo flights, embodying Arabian hospitality and innovation. Join our team and be part of an award-winning airline committed to excellence.
Job Description
Join the dynamic team at Etihad Airways as an Airport Ground Staff member. This entry-level role is perfect for individuals who are passionate about aviation, customer service, and working in a fast-paced airport environment. You will be instrumental in ensuring smooth ground operations, providing excellent service to our passengers, and maintaining the highest standards of safety and efficiency. We are looking for motivated individuals with strong English communication skills who are eager to learn and grow within the airline industry.
Key Responsibilities
- Assist passengers with check-in, baggage handling, and boarding procedures.
- Provide clear and concise information to passengers regarding flights, gates, and airport services.
- Handle passenger inquiries and resolve minor issues professionally and efficiently.
- Coordinate with various airport departments, including flight operations, security, and baggage services.
- Ensure compliance with all safety regulations and airline procedures.
- Guide passengers to their respective aircraft and assist with special needs passengers.
- Perform pre-flight and post-flight checks of the aircraft cabin, ensuring cleanliness and readiness for departure/arrival.
- Operate airport equipment as required (with proper training and certification).
Required Skills
- Excellent command of the English language (written and spoken).
- Strong interpersonal and communication skills.
- Ability to work effectively in a fast-paced and multicultural environment.
- Customer service-oriented mindset with a polite and helpful demeanor.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Physical fitness to perform duties that may involve standing for long periods, lifting (up to 20kg), and walking.
- Problem-solving abilities and a calm approach under pressure.
Preferred Qualifications
- High school diploma or equivalent.
- Prior experience in a customer service role is a plus, but not required.
- Knowledge of an additional language (e.g., Arabic, Hindi, Mandarin) is an advantage.
- Familiarity with airport operations or travel industry is a benefit.
Perks & Benefits
- Competitive salary and allowances.
- Comprehensive health and medical insurance.
- Generous travel benefits for employees and their families.
- Opportunities for career progression and professional development within a global airline.
- A vibrant and diverse working environment.
- Employee assistance programs and wellness initiatives.
- Access to exclusive employee discounts and perks.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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