About the Company
Emirates Airline, a subsidiary of The Emirates Group, is one of the world’s largest airlines and the flag carrier of the United Arab Emirates. Based in Dubai, United Arab Emirates, the airline operates over 3,600 flights per week from its hub at Dubai International Airport, to more than 150 cities in 80 countries across six continents. Renowned for its commitment to excellence, customer service, and innovation, Emirates offers a dynamic and multicultural work environment.
Job Description
Join Emirates Airline as an Airport Ground Staff member and become an integral part of our world-class operations at Dubai International Airport. This entry-level position is perfect for individuals eager to start a career in aviation, offering comprehensive training and opportunities for growth. You will be at the forefront of our passenger services, ensuring a smooth and pleasant travel experience for millions of passengers. We are looking for enthusiastic, customer-focused individuals with excellent English communication skills to uphold Emirates’ high standards of service and operational efficiency.
Key Responsibilities
- Assist passengers with check-in procedures, baggage handling, and boarding passes.
- Provide clear and concise information regarding flight schedules, gates, and general airport inquiries.
- Guide passengers to their respective gates and assist with special needs passengers (e.g., unaccompanied minors, elderly, or those with reduced mobility).
- Monitor boarding processes, ensuring timely departure and adherence to safety regulations.
- Coordinate with flight crews, baggage handlers, and other ground services to ensure seamless operations.
- Handle passenger complaints and queries professionally and efficiently, escalating issues when necessary.
- Ensure all necessary documentation for passengers and flights are correctly processed.
- Maintain a high level of customer service and contribute to a positive airport experience.
Required Skills
- Fluent in English (spoken and written)
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work effectively in a fast-paced, multicultural environment
- Team player with a proactive attitude
- Basic computer literacy
- Ability to stand and walk for extended periods
Preferred Qualifications
- High school diploma or equivalent
- Prior experience in customer service or hospitality is an advantage, but not required
- Proficiency in additional languages is a plus
Perks & Benefits
- Competitive monthly salary and allowances
- Comprehensive medical insurance
- Annual leave and air travel benefits (staff discounts on flights)
- Opportunities for career development and advancement within Emirates Airline
- Extensive training programs
- Multicultural and dynamic work environment
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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