About the Company
Air Arabia, the Middle East and North Africa’s first and largest low-cost carrier, operates from Sharjah, UAE. We are dedicated to providing convenient and reliable air travel across a vast network of destinations. Joining Air Arabia means becoming part of a dynamic team committed to operational excellence and customer satisfaction in a fast-paced aviation environment.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as Airport Ground Staff. This entry-level position is perfect for candidates eager to start a career in aviation, offering comprehensive training for all duties. You will be a vital part of ensuring smooth airport operations and providing exceptional service to our passengers, contributing directly to a positive travel experience. This role requires strong communication skills, particularly in English, and a proactive attitude. If you are a team player with a passion for service and a desire to work in the exciting world of aviation, we encourage you to apply.
Key Responsibilities
- Assist passengers with check-in, baggage handling, and boarding procedures.
- Provide clear and concise information to passengers regarding flight schedules, gates, and general airport inquiries.
- Manage passenger queues efficiently and ensure a smooth flow through various airport touchpoints.
- Verify travel documents and ensure compliance with airline and security regulations.
- Coordinate with flight crews and other airport departments to ensure timely departures and arrivals.
- Handle passenger complaints and inquiries with professionalism and a problem-solving approach.
- Assist passengers with special needs, including unaccompanied minors, elderly passengers, and those requiring mobility assistance.
- Ensure all ground support equipment is utilized safely and according to protocol.
- Maintain a clean and organized work environment in the passenger terminal area.
Required Skills
- Fluent in English (spoken and written)
- Excellent customer service and interpersonal skills
- Ability to work effectively in a fast-paced and dynamic environment
- Strong teamwork and collaboration abilities
- Attention to detail and accuracy
- Ability to handle stressful situations calmly and professionally
- Physical fitness to perform duties involving standing, walking, and lifting light luggage
Preferred Qualifications
- High School Diploma or equivalent
- Previous experience in a customer-facing role (e.g., retail, hospitality) is a plus but not mandatory
- Basic computer proficiency
- Knowledge of an additional language
Perks & Benefits
- Competitive monthly salary
- Comprehensive health insurance
- Annual flight benefits and travel discounts
- Training and development programs
- Opportunities for career advancement within the aviation industry
- A vibrant and multicultural work environment
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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