About the Company
Lufthansa is Germany’s largest airline and one of the largest in Europe. With a vast global network, we are committed to delivering premium service, safety, and efficiency to millions of passengers worldwide. We operate a modern fleet and offer diverse career opportunities across our various hubs, including a significant presence at Munich Airport.
Job Description
Join Lufthansa as an Airport Customer Service Representative at Munich Airport and become the friendly face of our airline. In this pivotal role, you will be the first point of contact for our international passengers, providing exceptional service and ensuring a smooth and enjoyable travel experience. We are looking for individuals with excellent English communication skills, a passion for helping people, and a commitment to upholding Lufthansa’s high standards of customer care. This is an exciting opportunity to work in a dynamic, multicultural environment where every day brings new challenges and rewards. No prior German language skills are required, as this role focuses on supporting our diverse English-speaking clientele.
Key Responsibilities
- Welcome and assist passengers at various touchpoints within Munich Airport.
- Provide information regarding flight schedules, boarding procedures, and general airport services.
- Handle passenger inquiries, resolve issues, and address complaints with professionalism and empathy.
- Assist with check-in, baggage handling, and boarding processes as required.
- Ensure compliance with all safety and security regulations.
- Proactively identify and address passenger needs to enhance their travel experience.
- Collaborate with ground staff, cabin crew, and other airport personnel to ensure seamless operations.
Required Skills
- Excellent command of the English language (written and spoken).
- Strong interpersonal and communication skills.
- Customer service-oriented mindset with a genuine desire to help.
- Ability to remain calm and professional under pressure.
- Problem-solving skills and a proactive approach.
- Availability to work flexible shifts, including evenings, weekends, and holidays.
- Legal eligibility to work in Germany.
Preferred Qualifications
- Previous experience in customer service, hospitality, or aviation.
- Fluency in additional languages is a plus (but not required for this specific role).
- Familiarity with airport operations or airline systems.
- High school diploma or equivalent; higher education is a plus.
Perks & Benefits
- Competitive salary and benefits package.
- Generous travel benefits for you and your family.
- Opportunities for career growth and professional development within a global airline.
- Access to employee wellness programs.
- Dynamic and international work environment.
- Uniform provided.
- Pension scheme.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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