Hospitality Team Member (English Speaking)

About the Company

Hilton Worldwide is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,400 properties and nearly 1 million rooms, in 119 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton has welcomed more than 3 billion guests in its 100-year history. Hilton is consistently recognized as a top employer worldwide and offers unparalleled opportunities for career growth and development within the hospitality industry.

Job Description

Join the vibrant team at Hilton Worldwide in Munich as an English-speaking Hospitality Team Member. We are seeking enthusiastic and dedicated individuals to deliver exceptional guest experiences across various hotel operations. This role is perfect for those passionate about service, eager to work in a dynamic international environment, and looking to grow their career with a global leader in hospitality.

Key Responsibilities

• Provide outstanding service to all guests, ensuring a memorable and comfortable stay.
• Assist guests with check-ins, check-outs, luggage handling, and general inquiries.
• Maintain cleanliness and organization in public areas and guest rooms as required.
• Support food and beverage services, including serving, bussing, and setup/teardown for events.
• Handle guest complaints and requests promptly and professionally, escalating issues when necessary.
• Collaborate effectively with other hotel departments to ensure seamless operations.
• Adhere to all hotel policies, safety standards, and service procedures.

Required Skills

• Fluent English language skills (verbal and written).
• Proven experience in a customer service or hospitality role.
• Excellent interpersonal and communication skills.
• Ability to work effectively in a fast-paced and diverse team environment.
• Strong problem-solving abilities and attention to detail.
• Availability to work flexible shifts, including weekends and holidays.

Preferred Qualifications

• Prior experience in a hotel setting (front desk, F&B, housekeeping).
• Knowledge of hotel management software (e.g., Opera PMS).
• Additional language skills (e.g., French, Spanish, Italian) are a plus, but not required.
• Vocational training or certification in hospitality.

Perks & Benefits

• Competitive salary and benefits package.
• Opportunities for career advancement within a global company.
• Access to Hilton's extensive training and development programs.
• Employee discounts on hotel stays and F&B worldwide.
• A supportive and inclusive international work environment.
• Health and wellness programs.

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