About the Company
Amazon is a global leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. We are driven by customer obsession, innovation, and operational excellence, constantly striving to be Earth’s most customer-centric company. Join our dynamic team in Austin and contribute to a world-class customer experience.
Job Description
We are seeking a highly motivated and customer-focused individual to join our Retail E-commerce Customer Support team in Austin. As a Customer Support Representative, you will be the primary point of contact for our valued customers, providing exceptional service and resolving a variety of inquiries related to orders, products, shipments, and general account assistance. This role requires a strong commitment to problem-solving, empathy, and effective communication to ensure every customer interaction is positive and efficient.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products, services, order status, and company policies.
- Investigate and resolve customer complaints and issues with a focus on first-contact resolution.
- Process returns, refunds, and exchanges efficiently according to company guidelines.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with other departments to escalate complex issues and ensure timely follow-up.
- Maintain a high level of customer satisfaction and meet performance targets.
- Educate customers on self-service options and new features available on the Amazon platform.
- Adhere to company procedures and security protocols to protect customer data.
Required Skills
- Minimum of 1 year experience in customer service, preferably in a retail or e-commerce environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Empathy and a genuine desire to assist customers.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in a related field.
- Experience with Amazon's customer service platforms or similar large-scale e-commerce systems.
- Familiarity with retail e-commerce operations and logistics.
- Ability to work flexible hours, including evenings and weekends, as needed.
Perks & Benefits
- Competitive hourly wage with opportunities for overtime.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holiday pay.
- Employee discount on Amazon products and services.
- Opportunities for career growth and professional development.
- On-site gym and wellness programs.
- Subsidized public transportation or parking options.
- Vibrant and inclusive company culture.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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