English-Speaking Hotel Receptionist / Front Desk Agent

About the Company

Hilton Hotels & Resorts is a global leader in hospitality, dedicated to filling the earth with the light and warmth of hospitality by delivering exceptional experiences – every hotel, every guest, every time. With a rich history of innovation and a commitment to guest satisfaction, Hilton offers a world of opportunities for individuals looking to build a rewarding career in a dynamic environment. Join our team in Hamburg and become part of a brand synonymous with quality and service excellence.

Job Description

We are seeking a highly motivated and customer-focused English-Speaking Hotel Receptionist / Front Desk Agent to join our vibrant team in Hamburg, Germany. This is a unique opportunity for individuals with excellent English communication skills to thrive in an international hospitality environment. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and memorable experience. If you are passionate about service, possess strong interpersonal skills, and are eager to work in a diverse and fast-paced setting, we encourage you to apply. Please note that proficiency in German is not required for this specific role.

Key Responsibilities

• Warmly welcome guests upon arrival and assist with check-in procedures.
• Handle guest inquiries, requests, and complaints efficiently and professionally.
• Process check-outs and ensure accurate billing.
• Manage incoming calls and direct them to the appropriate departments.
• Maintain an organized and clean front desk area.
• Provide information about hotel services, facilities, and local attractions.
• Handle reservations, cancellations, and modifications.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Perform general administrative duties as required.

Required Skills

• Fluent in English (written and verbal communication).
• Proven experience in a customer service role, preferably in hospitality.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications (e.g., MS Office Suite).
• Ability to work effectively in a fast-paced environment and handle multiple tasks.
• A positive attitude and a passion for providing exceptional guest service.

Preferred Qualifications

• Previous experience with a Property Management System (PMS), such as OnQ, Opera, or similar.
• A degree or diploma in Hospitality Management or a related field.
• Ability to speak additional languages (e.g., French, Spanish, Italian) is a plus, but not required.

Perks & Benefits

• Competitive salary and performance-based incentives.
• Extensive training and development programs.
• Opportunities for career advancement within Hilton's global network.
• Employee discounts on hotel stays and F&B worldwide.
• Comprehensive health and wellness benefits.
• Meal allowances and public transport support.
• A supportive and inclusive work environment.

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