Entry-Level Hotel Front Desk Clerk (Training Provided)

About the Company

Hilton Phoenix Mesa is part of Hilton Worldwide, a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,800 properties and more than 1 million rooms in 122 countries and territories. Dedicated to fulfilling its founder’s original vision of filling the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history. Hilton Phoenix Mesa offers a sophisticated and comfortable experience for both business and leisure travelers in the vibrant Mesa community.

Job Description

We are seeking an enthusiastic and customer-focused individual to join our team as an Entry-Level Hotel Front Desk Clerk. This is an excellent opportunity for someone looking to start a career in hospitality, as comprehensive training will be provided. You will be the first point of contact for our guests, responsible for creating a welcoming atmosphere, assisting with check-ins and check-outs, and ensuring a smooth and pleasant stay. If you have a passion for service and a desire to learn, we encourage you to apply!

Key Responsibilities

• Warmly greet and welcome guests upon arrival and departure.
• Perform guest check-ins and check-outs efficiently and accurately.
• Handle guest reservations, cancellations, and modifications.
• Answer phones, direct calls, and take messages.
• Provide information about hotel facilities, services, and local attractions.
• Resolve guest complaints and issues promptly and courteously.
• Process payments and maintain accurate cash handling procedures.
• Maintain a clean and organized front desk area.
• Collaborate with other hotel departments to ensure guest satisfaction.

Required Skills

• Excellent verbal communication skills
• Strong customer service orientation
• Basic computer proficiency
• Ability to multi-task and work in a fast-paced environment
• Problem-solving skills
• Positive attitude and professional demeanor
• Willingness to learn and adapt

Preferred Qualifications

• High school diploma or equivalent
• Previous experience in a customer-facing role is a plus, but not required
• Familiarity with hotel operating systems (e.g., Opera) is a plus
• Ability to communicate in a secondary language

Perks & Benefits

• Comprehensive on-the-job training
• Opportunities for career growth within Hilton Worldwide
• Employee discounts on hotel stays and F&B
• Health, dental, and vision insurance options
• Paid time off and holidays
• 401(k) retirement plan
• Supportive team environment

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