Hotel Front Desk Agent – Paid Training Provided

About the Company

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a portfolio of 20 premier brands. As of March 31, 2024, the Company’s portfolio included more than 1,300 hotel and all-inclusive properties in 77 countries across six continents. Our purpose, to care for people so they can be their best, guides all of our decisions and is brought to life through our values of Respect, Integrity, Humility, Empathy, Creativity, and Fun. We are committed to fostering an inclusive environment where our colleagues can thrive and guests feel welcome and valued.

Job Description

Are you a naturally friendly and organized individual looking to start a career in hospitality? Hyatt Hotels in Kahului, HI, is seeking enthusiastic Hotel Front Desk Agents to join our dedicated team. This is an excellent entry-level opportunity for motivated individuals with no prior experience, as we provide comprehensive paid training to ensure your success. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. You will handle check-ins and check-outs, answer inquiries, resolve issues, and ensure every guest receives a warm and welcoming experience. If you have a passion for service and a desire to learn, we invite you to apply and grow with us!

Key Responsibilities

• Welcome guests upon their arrival and manage the check-in and check-out process efficiently and courteously.
• Answer phones, direct calls, and provide information regarding hotel services, facilities, and local attractions.
• Handle guest inquiries and complaints promptly, escalating complex issues to management when necessary.
• Process payments, manage cash drawers, and maintain accurate guest accounts.
• Assist guests with reservations, changes, and cancellations.
• Maintain a clean and organized front desk area.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Adhere to all hotel policies and procedures, including safety and security protocols.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a friendly and welcoming demeanor.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency.
• Reliability and strong work ethic.
• High school diploma or equivalent.

Preferred Qualifications

• Prior customer service experience (e.g., retail, food service).
• Familiarity with hotel operating systems (e.g., Opera PMS) – training will be provided.
• Bilingual abilities (e.g., Hawaiian, Japanese, Korean).

Perks & Benefits

• Competitive hourly wage with paid training.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• 401(k) retirement plan with company match.
• Exclusive employee discounts at Hyatt hotels worldwide.
• Opportunities for career advancement within a global company.
• Supportive and inclusive work environment.
• Employee assistance program.

Apply Now