About the Company
Bell Canada is Canada’s largest communications company, providing a comprehensive range of advanced communication services to residential and business customers across the country. As a leader in telecommunications, we are committed to connecting Canadians and delivering exceptional customer experiences through innovative solutions and dedicated service.
Job Description
Are you a customer service enthusiast who thrives in a dynamic, remote environment? Bell Canada is seeking dedicated Remote Customer Service Representatives to join our team, specifically covering evening and weekend shifts. In this vital role, you will be the first point of contact for our valued customers, providing support, resolving inquiries, and ensuring a positive experience. This is a fantastic opportunity to join a leading Canadian company from the comfort of your home, contributing to our mission of connecting communities.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, chat, and email regarding services, billing, and technical support.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems to appropriate departments when necessary.
- Provide accurate information about Bell Canada's products and services, assisting customers with account management and new service activations.
- Maintain high levels of customer satisfaction through empathetic listening and effective communication.
- Document all customer interactions and resolutions accurately in the CRM system.
- Adhere to company policies and procedures, ensuring compliance with all regulatory requirements.
- Collaborate with team members and supervisors to continuously improve service delivery and customer experience.
Required Skills
- Minimum 1 year of customer service experience, preferably in a call center or remote setting.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Proficiency with computers and ability to navigate multiple systems simultaneously.
- Ability to work independently and maintain productivity in a remote work environment.
- Flexibility to work evening and weekend shifts as required.
- High school diploma or equivalent.
Preferred Qualifications
- Bilingualism (English and French) is a significant asset.
- Previous experience in the telecommunications industry.
- Post-secondary education or relevant certifications.
- Experience with CRM software (e.g., Salesforce, Oracle Siebel).
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision benefits.
- Paid time off and holiday pay.
- Employee discounts on Bell products and services.
- Opportunity for career growth and professional development.
- 100% remote work flexibility.
- Supportive team environment and virtual engagement activities.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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