About the Company
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 170 years. Active in more than 200 countries, Siemens focuses on intelligent infrastructure for buildings and distributed energy systems, advanced automation and digitalization in the process and manufacturing industries, smart mobility solutions for rail and road, and medical technology and digital healthcare services.
Job Description
Are you passionate about technology and eager to kickstart your career in IT? Siemens is looking for an enthusiastic and driven Entry-Level IT Support Specialist to join our team in Hamburg. This is an excellent opportunity for individuals with a foundational understanding of IT principles and strong English communication skills to grow within a leading global technology company. You will be the first point of contact for our employees, providing essential technical assistance and ensuring smooth day-to-day operations.
Key Responsibilities
- Provide first-line technical support for hardware, software, and network issues.
- Respond to user inquiries via phone, email, and ticketing system in a timely and professional manner.
- Diagnose and resolve common desktop and laptop problems, including operating system and application issues.
- Assist with user account management, including password resets and access provisioning.
- Escalate complex issues to senior IT staff when necessary.
- Document all support interactions and resolutions in the IT service management system.
- Set up and configure new workstations and peripherals for employees.
- Provide basic training to users on new software or system functionalities.
- Contribute to the creation and maintenance of IT knowledge base articles.
Required Skills
- Proficiency in English, both written and verbal.
- Basic understanding of Windows operating systems and Microsoft Office Suite.
- Familiarity with computer hardware components and basic troubleshooting steps.
- Strong problem-solving abilities and attention to detail.
- Excellent interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Customer-focused mindset with a desire to help others.
Preferred Qualifications
- Completed vocational training or an Associate's degree in IT, Computer Science, or a related field.
- Prior experience in a customer service role.
- Familiarity with IT service management (ITSM) tools.
- Knowledge of basic networking concepts (TCP/IP, DNS).
- Ability to speak German is a plus, but not required.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and public holidays.
- Access to Siemens' extensive training and development programs.
- Opportunities for career advancement within a global organization.
- Employee assistance program and wellness initiatives.
- Discounted public transport tickets.
- Company pension scheme.
- Modern and collaborative work environment in Hamburg.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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