Tax Collection Officer

About the Company

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to making financial lives better through the power of every connection, across our global footprint.

Job Description

We are seeking a dedicated and experienced Tax Collection Officer to join our team in Bangor, Maine. The successful candidate will be responsible for managing and resolving overdue tax-related accounts, ensuring compliance with all relevant laws and regulations. This role requires excellent negotiation skills, a strong understanding of tax laws, and a commitment to providing exceptional client service while upholding the bank’s ethical standards.

Key Responsibilities

• Manage a portfolio of overdue tax-related accounts, initiating contact with clients to secure payment arrangements.
• Conduct thorough investigations into client financial situations to determine appropriate collection strategies.
• Negotiate payment plans and settlements in accordance with established policies and legal guidelines.
• Maintain accurate and detailed records of all communication and collection activities.
• Ensure compliance with federal, state, and local tax collection laws and bank policies.
• Collaborate with internal departments and legal counsel as needed to resolve complex collection cases.
• Provide clear and concise explanations to clients regarding their tax obligations and payment options.
• Prepare and process necessary documentation related to tax collection and recovery efforts.

Required Skills

• Proven experience in debt collection, preferably in a financial or tax-related context.
• Strong understanding of federal and state tax laws and collection procedures.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Proficiency in Microsoft Office Suite and collection software.
• High school diploma or equivalent.

Preferred Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Certification in debt collection or tax law.
• Experience working with a major financial institution.
• Familiarity with Maine state tax regulations.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Tuition reimbursement program.
• Employee assistance program.
• Career development and training opportunities.
• Wellness programs.

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