Remote Insurance Customer Service Representative (We Train You!)

About the Company

Progressive Insurance is one of the largest providers of auto insurance in the United States, also offering home, boat, motorcycle, and commercial insurance. Known for innovative solutions and a commitment to customer satisfaction, Progressive fosters a dynamic and supportive work environment. We pride ourselves on empowering our employees with the tools and training needed to succeed, ensuring a seamless experience for our millions of customers nationwide. Join a team where your growth is valued, and your contributions make a real difference.

Job Description

We are seeking enthusiastic and customer-focused individuals to join our team as Remote Insurance Customer Service Representatives. This is a fantastic opportunity for those looking to start a career in the insurance industry, as we provide comprehensive training—no prior insurance experience is required! As a key member of our remote customer service team, you will be the first point of contact for our policyholders, providing exceptional support and guidance for their insurance needs. This fully remote position offers the flexibility to work from your home office anywhere within the United States.

Key Responsibilities

• Answer inbound calls from Progressive policyholders, providing friendly and professional assistance.
• Address customer inquiries regarding policies, billing, claims, and general insurance information.
• Accurately document all customer interactions and resolutions in our CRM system.
• Resolve customer issues efficiently and effectively, escalating complex cases to appropriate departments when necessary.
• Educate customers on various Progressive products and services, identifying opportunities to enhance their coverage.
• Maintain a high level of customer satisfaction and adherence to service level agreements.
• Participate actively in all required training and continuous learning programs to stay updated on product knowledge and service procedures.

Required Skills

• Excellent verbal and written communication skills.
• Strong active listening skills and an empathetic approach to customer interactions.
• Ability to multitask, set priorities, and manage time effectively.
• Proficiency with basic computer applications and the ability to learn new systems quickly.
• High school diploma or GED.
• Ability to work independently in a remote environment with minimal supervision.
• Must have a dedicated, quiet home office space and reliable high-speed internet connection.

Preferred Qualifications

• Previous experience in a customer service role (any industry).
• Associate’s degree or some college coursework completed.
• Experience working in a remote capacity.
• Bilingual proficiency (English and Spanish) is a plus.

Perks & Benefits

• Competitive hourly pay with potential for performance bonuses.
• Comprehensive paid training program.
• Full health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and company holidays.
• Career development and advancement opportunities within Progressive.
• Employee assistance program.
• Virtual team events and supportive remote culture.

Apply Now