About the Company
Lufthansa is one of the world’s premier airlines, renowned for its commitment to quality, safety, and customer satisfaction. As a global aviation group, we connect millions of people across continents, fostering cultural exchange and economic growth. We pride ourselves on a diverse and inclusive work environment where employees are encouraged to grow and excel. Joining Lufthansa means becoming part of a leading industry player dedicated to innovation and operational excellence.
Job Description
We are seeking dedicated and enthusiastic International Airport Staff to enhance our operations at Munich Airport. This critical role involves providing exceptional service and support to our international passengers, ensuring a seamless and positive travel experience from arrival to departure. As a frontline representative of Lufthansa, you will be instrumental in maintaining our high standards of service in a dynamic, fast-paced environment. Strong English communication skills are essential.
Key Responsibilities
- Welcome and assist passengers with check-in, baggage drop-off, and boarding processes.
- Provide accurate and timely information regarding flight schedules, gate changes, and airport services.
- Address passenger inquiries and resolve potential issues with professionalism and efficiency.
- Coordinate effectively with flight crews, ground handling teams, and other airport departments.
- Ensure strict adherence to all aviation safety and security protocols.
- Offer support to passengers requiring special assistance, including those with reduced mobility or unaccompanied minors.
- Handle administrative tasks and documentation pertinent to daily airport operations.
Required Skills
- Fluent proficiency in English (both verbal and written)
- Demonstrable experience in customer service or a public-facing role
- Exceptional interpersonal and communication abilities
- Capability to thrive under pressure in a fast-paced operational setting
- Strong attention to detail and problem-solving aptitude
- Flexibility to work shifts, including evenings, weekends, and public holidays
- A positive, proactive attitude and a collaborative team spirit
Preferred Qualifications
- Prior experience within the aviation or hospitality industry
- Proficiency in additional languages (e.g., German, French, Spanish, Arabic)
- Familiarity with airport systems, procedures, and regulations
- A completed vocational training or higher education qualification
Perks & Benefits
- Competitive remuneration package with comprehensive benefits
- Generous travel privileges for you and your eligible family members
- Extensive opportunities for professional growth and career advancement within a global company
- Access to ongoing training and development programs
- Work in a multicultural and dynamic international environment
- Employee assistance programs and health initiatives
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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