Community Manager with Visa Sponsorship

About the Company

Shipt is a leading same-day delivery service that connects members to fresh groceries and everyday essentials. Headquartered in Birmingham, Alabama, Shipt is dedicated to simplifying lives and building communities by offering convenient and reliable delivery solutions. As a Target company, Shipt combines the agility of a startup with the resources of a large enterprise, fostering an innovative and inclusive environment where diverse talent can thrive and make a significant impact.

Job Description

Shipt is seeking a dynamic and passionate Community Manager to join our growing team in Birmingham, Alabama. This role is crucial for fostering engagement, building strong relationships, and advocating for our shopper and customer communities across various digital platforms. The ideal candidate will be a creative storyteller, an empathetic listener, and a strategic thinker with a proven track record of growing and nurturing online communities. This position offers visa sponsorship for qualified international candidates, demonstrating our commitment to attracting global talent.

Key Responsibilities

• Develop and execute comprehensive community engagement strategies across social media, forums, and other digital channels.
• Act as the primary point of contact for community members, responding to inquiries, comments, and feedback in a timely and professional manner.
• Monitor community sentiment, identify trends, and report on key insights to internal teams for product and service improvement.
• Create compelling content (text, image, video) that resonates with our community and aligns with Shipt's brand voice.
• Organize and moderate online events, Q&A sessions, and discussions to drive interaction and foster a sense of belonging.
• Collaborate with marketing, customer service, and product teams to ensure a consistent brand experience and effective communication.
• Identify and cultivate community advocates and influencers within our user base.
• Develop and enforce clear community guidelines to maintain a positive, inclusive, and respectful online environment.
• Track and analyze community metrics, providing regular reports on engagement, growth, and sentiment to stakeholders.

Required Skills

• 2+ years of experience in community management, social media management, or a related role.
• Excellent written and verbal communication skills in English.
• Demonstrated ability to build, grow, and manage online communities effectively.
• Strong understanding of various social media platforms (e.g., Facebook, Instagram, X, TikTok, Reddit) and community management tools.
• Ability to analyze data and draw actionable insights from community engagement metrics.
• Empathy, strong interpersonal skills, and a customer-centric mindset.
• Proficiency in content creation and basic graphic design tools (e.g., Canva).
• Eligibility for visa sponsorship in the United States for qualified candidates.

Preferred Qualifications

• Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
• Experience with a rapidly growing tech or e-commerce company.
• Familiarity with advanced community management software (e.g., Khoros, Sprinklr, Hootsuite).
• Experience working with international teams or diverse cultural backgrounds.
• Knowledge of the on-demand delivery industry and its unique community dynamics.

Perks & Benefits

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with competitive company match.
• Generous paid time off, including vacation, sick leave, and company holidays.
• Dedicated visa sponsorship support and relocation assistance for eligible international candidates.
• Professional development opportunities, including training programs and tuition reimbursement.
• Access to on-site amenities such as a fitness center and cafeteria at our Birmingham HQ.
• Employee discount on Shipt services.
• A vibrant, inclusive, and collaborative company culture.

Apply Now