Remote Chat Agent (No Phone Calls)

About the Company

Telus is a dynamic world-leading communications and information technology company with a global reach. We believe in putting our customers first and leveraging our technology to create better outcomes for Canadians. We are committed to fostering a diverse and inclusive workplace where every team member can thrive and contribute to our mission of connecting all Canadians for good. Join a team that values innovation, community, and continuous improvement.

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Chat Agent. This is a 100% remote position, allowing you to work from the comfort of your home anywhere in Canada. In this role, you will be the first point of contact for our customers, providing exceptional support through online chat channels. You will assist with inquiries, resolve issues, and provide information about our products and services without the need for phone interactions. If you have excellent written communication skills, a passion for helping others, and thrive in a fast-paced virtual environment, we encourage you to apply. This role offers an opportunity to be part of a leading telecommunications company, contributing to a seamless customer experience.

Key Responsibilities

• Engage with customers via live chat to answer questions, troubleshoot problems, and provide solutions.
• Accurately document all customer interactions and resolutions in our CRM system.
• Identify customer needs and recommend appropriate products or services.
• Escalate complex issues to the appropriate department when necessary.
• Maintain a high level of customer satisfaction through professional and empathetic communication.
• Stay updated on product knowledge, company policies, and system changes.
• Contribute to team goals by achieving performance metrics and service level agreements.

Required Skills

• Excellent written communication and grammar skills in English.
• Proficiency in typing and navigating multiple computer applications simultaneously.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• Previous experience in a customer service or support role.
• High school diploma or equivalent.
• Reliable high-speed internet connection and a dedicated home office space.

Preferred Qualifications

• Previous experience in a chat-based customer support role.
• Familiarity with CRM software (e.g., Salesforce, Zendesk).
• Experience in the telecommunications industry.
• Bilingualism (English and French).
• Post-secondary education or equivalent professional training.

Perks & Benefits

• Comprehensive health, dental, and vision benefits.
• Competitive salary and performance-based incentives.
• Generous paid time off and holiday schedule.
• Opportunities for career growth and professional development.
• Employee discounts on Telus products and services.
• Supportive remote work environment with virtual team events.
• Retirement savings plan with company match.

Apply Now