Food & Beverage (F&B) Assistant (English Speaking)

About the Company

Hilton is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,800 properties and more than 1 million rooms in 122 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history. Hilton is consistently recognized as a top workplace globally, committed to creating exceptional experiences for both guests and Team Members alike.

Job Description

We are seeking an enthusiastic and dedicated Food & Beverage Assistant to join our vibrant team in Hamburg, Germany. This role is perfect for individuals passionate about delivering exceptional guest experiences in a fast-paced hospitality environment. As an F&B Assistant, you will play a crucial role in the smooth operation of our restaurant, bar, and event services, ensuring high standards of service, cleanliness, and guest satisfaction. This position is ideal for English-speaking candidates who may not yet be proficient in German, as our diverse team and international clientele ensure a welcoming and inclusive working environment.

Key Responsibilities

• Warmly greet and seat guests upon arrival, presenting menus and explaining daily specials.
• Accurately take food and beverage orders using a POS system, ensuring all guest preferences and dietary requirements are noted.
• Efficiently serve food and drinks to guests, adhering to service standards and presentation guidelines.
• Assist with the setup and breakdown of dining areas, including tables, chairs, and buffet stations.
• Maintain cleanliness and organization of all dining areas, ensuring tables are reset promptly and consistently.
• Handle guest inquiries, feedback, and minor complaints with professionalism and a problem-solving attitude.
• Collaborate effectively with kitchen staff, bar teams, and other F&B colleagues to ensure seamless service.
• Process payments accurately using cash, credit card machines, and room charge systems.
• Adhere strictly to all health, safety, and hygiene standards, including food safety regulations.
• Perform closing duties, including cleaning, restocking, and preparing for the next shift.

Required Skills

• Fluent in English (verbal and written) with excellent communication skills.
• Strong customer service orientation with a proactive and friendly demeanor.
• Ability to work effectively and collaboratively as part of a diverse team.
• Excellent interpersonal skills for interacting with guests and colleagues.
• Physical ability to stand, walk, and carry trays for extended periods.
• Basic understanding of food safety and hygiene practices.
• Flexibility to work various shifts, including evenings, weekends, and public holidays.

Preferred Qualifications

• Previous experience (at least 1 year) in a hotel or restaurant Food & Beverage role.
• Prior experience with Point of Sale (POS) systems.
• Hospitality-related vocational training or certification.
• A passion for food and beverage and a desire to learn and grow within the hospitality industry.

Perks & Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for career growth and professional development within Hilton's global network.
• Global travel discounts across Hilton's portfolio for you and your family.
• Complimentary meals provided during shifts.
• Supportive and inclusive work environment with a diverse international team.
• Access to Hilton's extensive training and development programs.
• Employee recognition programs and performance incentives.

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