Entry-Level Remote Customer Experience Associate

About the Company

Sky UK is a leading telecommunications and media company, a division of Comcast, providing television, broadband internet, fixed-line telephone, and mobile services. With millions of customers across the UK, we’re dedicated to connecting people to the content and services they love. Our commitment to innovation and exceptional customer service drives everything we do, making us a household name and a vibrant place to build a career.

Job Description

We are seeking an enthusiastic and motivated Entry-Level Remote Customer Experience Associate to join our dynamic team. This is a fantastic opportunity for individuals passionate about helping others and eager to start a career in customer service within a leading media and telecommunications company. As a key point of contact for our customers, you will provide excellent support, resolve inquiries, and ensure a positive experience from the comfort of your home office. This is a 100% remote position based in the United Kingdom.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide accurate information regarding Sky products and services.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Maintain detailed and accurate customer records in our CRM system.
• Identify opportunities to enhance customer satisfaction and loyalty.
• Collaborate with team members to share best practices and improve service delivery.
• Adhere to company policies and procedures, including data protection regulations.

Required Skills

• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with basic computer applications and willingness to learn new software.
• Ability to work independently in a remote environment.
• High school diploma or equivalent.
• A dedicated, quiet home workspace with reliable internet connection.

Preferred Qualifications

• Previous customer service experience (even voluntary or retail).
• Familiarity with telecommunications or media products.
• Experience using CRM software.
• A genuine passion for technology and customer interaction.

Perks & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive training and ongoing professional development.
• Opportunities for career progression within a global company.
• Employee discounts on Sky products and services.
• Access to wellbeing programs and employee assistance.
• Flexible remote work environment.
• Pension scheme.

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