Hotel Room Service Attendant (Entry-Level)

About the Company

Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,500 properties and 1.2 million rooms, in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history. Hilton is consistently recognized as a top employer worldwide.

Job Description

Join the esteemed team at Hilton Long Beach as an Entry-Level Hotel Room Service Attendant. This is an excellent opportunity for individuals passionate about hospitality and dedicated to providing exceptional guest experiences. As a Room Service Attendant, you will play a crucial role in delivering culinary delights directly to our guests’ rooms, ensuring their comfort and satisfaction. We are seeking enthusiastic and service-oriented individuals eager to start a career in the vibrant hotel industry.

Key Responsibilities

• Deliver food and beverage orders to guest rooms promptly and accurately.
• Set up and present meals according to Hilton's high standards, ensuring presentation and quality.
• Verify guest orders for accuracy and ensure all special requests are met.
• Handle guest inquiries and resolve any issues pertaining to room service orders with professionalism and efficiency.
• Process payments for room service orders using the point-of-sale system.
• Clear used dishes and equipment from guest rooms and hallways.
• Maintain cleanliness and organization of the room service pantry and equipment.
• Adhere to all safety, sanitation, and food handling regulations.
• Collaborate effectively with kitchen staff and front desk to ensure seamless service.

Required Skills

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Basic mathematical skills for order processing and payment handling.
• Physical stamina to stand, walk, lift, and carry trays and equipment for extended periods.
• Availability to work various shifts, including mornings, evenings, weekends, and holidays.
• Positive attitude and a strong commitment to guest satisfaction.

Preferred Qualifications

• Previous experience in a customer service role, preferably in hospitality or food service.
• Knowledge of basic food and beverage service procedures.
• Ability to speak multiple languages is a plus.

Perks & Benefits

• Competitive hourly wage with potential for tips.
• Comprehensive health, dental, and vision insurance options.
• Paid time off and holiday pay.
• Hilton Team Member Travel Program (discounted hotel stays worldwide).
• Opportunities for career growth and development within Hilton.
• Complimentary meals during shifts.
• Access to employee assistance programs.
• 401(k) retirement plan with company match.

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