About the Company
Sopra Steria is a European leader in digital transformation, providing one of the most comprehensive portfolios of end-to-end service offerings on the market: consulting, systems integration, software development, infrastructure management and business process services. We are trusted by governments and large organizations worldwide to deliver complex and critical services, driving innovation and efficiency.
Job Description
Join Sopra Steria, a leading digital transformation company, as a Passport Adjudication Officer. This critical role involves processing passport applications, verifying identity, assessing eligibility, and making crucial decisions in accordance with national regulations and policies. You will play a vital part in maintaining the security and integrity of travel documents, ensuring accurate and timely service delivery to citizens.
Key Responsibilities
- Accurately reviewing and processing complex passport applications.
- Verifying applicant identity, nationality, and eligibility criteria against established guidelines.
- Conducting thorough checks and investigations, escalating complex cases as necessary.
- Making informed decisions on passport applications, including approvals, refusals, and requests for further information.
- Communicating clearly and professionally with applicants or relevant third parties when required.
- Maintaining meticulous records and data entry in secure government systems.
- Adhering strictly to data protection, privacy, and security protocols.
- Contributing to a high-performing team environment focused on quality and efficiency.
Required Skills
- Excellent attention to detail and accuracy.
- Strong analytical and decision-making abilities.
- Ability to interpret and apply complex regulations and policies.
- Proficiency in using IT systems and databases.
- Excellent verbal and written communication skills.
- Demonstrated ability to handle sensitive information confidentially.
- Proven ability to work effectively under pressure and meet deadlines.
Preferred Qualifications
- Previous experience in a regulatory, compliance, or document processing role.
- Knowledge of UK nationality law or immigration policies.
- Experience working within a government agency or similar public sector environment.
- Security clearance (or ability to obtain one).
Perks & Benefits
- Competitive salary and pension scheme.
- Comprehensive health and wellness programs.
- Opportunities for professional development and career progression.
- Generous annual leave and flexible working options (where possible).
- Employee assistance program.
- Modern office environment in a vibrant city.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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