Hotel Front Desk Clerk (Entry-Level, Training Provided)

About the Company

A global leader in hospitality, Hilton is renowned for its commitment to exceptional guest experiences and a diverse portfolio of world-class brands. We foster an inclusive environment where team members can thrive and grow, offering unparalleled opportunities to build a rewarding career in the hotel industry.

Job Description

Are you enthusiastic about hospitality and eager to start a career in a vibrant hotel environment? Hilton is seeking a friendly and dedicated Entry-Level Front Desk Clerk to join our team in San Francisco. This is an excellent opportunity for individuals with little to no prior experience, as comprehensive training will be provided. You will be the first point of contact for our guests, playing a crucial role in creating a welcoming and memorable stay. If you possess a positive attitude, strong communication skills, and a passion for service, we encourage you to apply and begin your journey with a world-renowned hospitality leader.

Key Responsibilities

• Greet guests warmly upon arrival and departure.
• Perform check-in and check-out procedures efficiently and accurately.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Process payments and maintain accurate guest accounts.
• Answer multi-line phones and direct calls appropriately.
• Provide information about hotel services, facilities, and local attractions.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Maintain a clean and organized front desk area.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Basic computer proficiency.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• A positive and professional demeanor.
• Eagerness to learn and adapt in a fast-paced environment.

Preferred Qualifications

• High school diploma or equivalent.
• Previous experience in a customer-facing role (e.g., retail, food service) is a plus but not required.
• Fluency in a second language.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• 401(k) retirement plan with company match.
• Employee travel discounts at Hilton properties worldwide.
• Opportunities for career advancement and professional development.
• Free employee meals during shifts.
• On-the-job training and mentorship programs.

Apply Now