Airport Customer Service Representative (English Speaking)

About the Company

Lufthansa Group is a global aviation leader, comprising over 550 subsidiaries and associated companies. With a passion for service, quality, and innovation, we connect people, cultures, and economies worldwide. As part of our team, you’ll contribute to an unparalleled travel experience for millions of passengers daily, ensuring safety, comfort, and efficiency at every step of their journey.

Job Description

We are seeking dedicated and enthusiastic English-speaking Airport Customer Service Representatives to join our team at Munich Airport. In this vital role, you will be the face of Lufthansa, providing exceptional service to passengers from around the globe. Your primary focus will be assisting travelers with check-in, boarding, rebooking, and general inquiries, ensuring a smooth and pleasant journey. This position requires a proactive approach, excellent communication skills, and the ability to thrive in a fast-paced international environment. You will be instrumental in upholding Lufthansa’s reputation for premium service and operational excellence.

Key Responsibilities

• Greeting and assisting passengers with a friendly and professional demeanor.
• Handling check-in procedures, including bag drop and seat assignments, using airline systems.
• Assisting passengers with boarding, gate changes, and flight connections.
• Managing passenger queries, complaints, and special requests effectively and efficiently.
• Providing accurate information on flight schedules, baggage policies, and airport facilities.
• Assisting passengers with rebooking and ticketing issues, especially during operational disruptions.
• Ensuring compliance with all safety and security regulations and procedures.
• Collaborating with airline and airport personnel to ensure seamless operations.
• Operating airline specific computer systems and equipment accurately.

Required Skills

• Fluency in English (written and spoken) to a professional working level.
• Prior experience in customer service or hospitality (1+ year) in a demanding environment.
• Excellent interpersonal and communication skills, with a strong customer focus.
• Ability to work effectively in a multicultural and fast-paced airport environment.
• Strong problem-solving abilities and a calm demeanor under pressure.
• Proficiency in basic computer applications and the ability to learn new systems quickly.
• Ability to work flexible shifts, including weekends, holidays, and nights, as per operational needs.
• Valid work permit for Germany (if applicable).

Preferred Qualifications

• Previous experience in the aviation or travel industry.
• Knowledge of other languages (e.g., French, Spanish, Arabic, Chinese) is a plus.
• Familiarity with airport operations and ticketing systems.
• A relevant vocational qualification or diploma in tourism or hospitality.

Perks & Benefits

• Competitive salary and performance-based bonuses.
• Generous travel benefits for you and your family across the Lufthansa network.
• Comprehensive health and wellness programs.
• Opportunities for career growth and professional development within Lufthansa Group.
• Access to a vibrant international work environment at a global hub.
• Employee discounts on various services and products.
• Company pension scheme and other social benefits.
• Supportive team culture and ongoing training.

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