About the Company
BT Group is one of the world’s leading communications services companies, serving customers in 180 countries. We offer a full range of services including broadband, TV, mobile, and landline, connecting millions of people and businesses globally. We’re committed to innovation, customer satisfaction, and building a diverse and inclusive workforce. Join us and be part of a team that’s building a better-connected future.
Job Description
We are seeking a highly motivated and customer-focused Remote Customer Service Representative to join our dynamic team. This is a 100% remote position, allowing you to work from anywhere in the United Kingdom. You will be the primary point of contact for our customers, providing exceptional support and resolving inquiries related to our products and services. The ideal candidate will possess excellent communication skills and a passion for helping others. Bilingual proficiency is strongly preferred to support our diverse customer base.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Diagnose and resolve technical issues and service problems efficiently.
- Provide accurate information regarding products, services, and billing.
- Process customer orders, cancellations, and account changes.
- Escalate complex issues to appropriate internal teams when necessary.
- Maintain detailed records of customer interactions and resolutions.
- Adhere to company policies and procedures to ensure a high level of customer satisfaction.
- Continuously learn about new products and services to enhance support capabilities.
Required Skills
- Proven experience in a customer service role, preferably in a remote environment.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency with CRM software and general computer applications.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable high-speed internet connection and a quiet home office environment.
Preferred Qualifications
- Bilingual proficiency in English and another widely spoken language (e.g., French, Spanish, German, Polish, Urdu, Hindi).
- Previous experience in the telecommunications industry.
- Familiarity with BT Group products and services.
- Experience with remote team collaboration tools.
Perks & Benefits
- Competitive annual salary.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday allowance.
- Company pension scheme.
- Employee discounts on BT products and services.
- Opportunities for professional development and career growth.
- Fully remote work model with flexible hours.
- Employee assistance program.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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