Remote Social Media Community Moderator (Gaming)

About the Company

Twitch is the world’s leading live streaming platform for gamers and a variety of other content. A subsidiary of Amazon, we are building the future of interactive entertainment, empowering communities, and fostering connections on a global scale. We value creativity, authenticity, and a passion for gaming and digital culture. Join our team and help us cultivate a thriving, positive community for millions of users worldwide.

Job Description

We are seeking a dedicated and passionate Remote Social Media Community Moderator to join our global team. This is a 100% remote position, allowing you to work from anywhere within the United Kingdom. You will be responsible for fostering a safe, engaging, and positive environment across Twitch’s social media channels and community platforms. Your role will involve active engagement, content moderation, enforcing community guidelines, and escalating critical issues to ensure our community remains vibrant and respectful. If you have a deep understanding of gaming culture, social media trends, and a knack for communication, we encourage you to apply.

Key Responsibilities

• Actively monitor and moderate user-generated content across various social media platforms (e.g., Twitter, Discord, Reddit, Facebook) and Twitch-owned forums.
• Engage with community members in a positive and constructive manner, answering questions, providing support, and driving discussions.
• Enforce community guidelines and terms of service consistently and fairly, taking appropriate action against violations.
• Identify and report emerging trends, sentiment, and potential risks within the community to relevant internal teams.
• Collaborate with internal teams, including content, marketing, and support, to ensure a unified and consistent brand voice.
• Assist in the development and refinement of community guidelines and moderation policies.
• Participate in crisis management, responding to sensitive issues swiftly and professionally.
• Provide regular reports on community activity, sentiment, and key moderation metrics.

Required Skills

• Proven experience in social media moderation or community management, preferably within the gaming or entertainment industry.
• Exceptional written communication skills in English, with a strong grasp of grammar, spelling, and tone.
• Deep understanding of various social media platforms, their functionalities, and best practices for community engagement.
• Ability to work independently and manage time effectively in a remote work environment.
• Strong analytical skills to identify trends, measure impact, and provide data-driven insights.
• Familiarity with Twitch platform and its community culture.
• Ability to handle sensitive and challenging situations with tact, empathy, and professionalism.

Preferred Qualifications

• Bachelor’s degree in Communications, Marketing, or a related field.
• Experience with moderation tools and analytics platforms (e.g., Sprinklr, Hootsuite, Discord Bots).
• Fluency in additional languages relevant to Twitch's global audience (e.g., German, French, Spanish).
• Active participation in online gaming communities or streaming culture.
• Experience in crisis communication or de-escalation techniques.

Perks & Benefits

• Competitive salary and performance bonuses.
• Comprehensive health and wellness benefits.
• Generous paid time off and holidays.
• Opportunities for professional development and career growth.
• Employee discounts on Amazon products and services.
• Flexible 100% remote work environment.
• Dynamic and inclusive company culture.
• Contribution to a leading global entertainment platform.

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