Remote Customer Support Advocate (Healthcare)

About the Company

Bupa is an international healthcare group committed to helping people live longer, healthier, happier lives and making a better world. With no shareholders, we invest our profits to provide more and better healthcare and health benefits to the 38 million people who trust us with their health. Operating in 190 countries, we offer a range of health and care services, including health insurance, health clinics, dental centres, hospitals, and care homes. We are dedicated to delivering person-centred care and building a supportive environment for both our customers and our people.

Job Description

Are you passionate about making a real difference in people’s lives? Do you thrive in a supportive, remote environment, helping customers navigate their healthcare journeys with empathy and efficiency? Bupa is seeking a dedicated Remote Customer Support Advocate to join our dynamic team. In this 100% remote role, you will be the first point of contact for our valued customers, providing exceptional support, resolving enquiries, and guiding them through our range of healthcare services and insurance products. This is an incredible opportunity to contribute to a leading global healthcare provider while working from the comfort of your home anywhere in the UK.

Key Responsibilities

• Provide empathetic and effective customer support via phone, email, and chat, addressing inquiries related to health insurance, services, and general healthcare navigation.
• Clearly explain policy details, coverage options, and service processes to customers.
• Resolve customer complaints and issues promptly and professionally, escalating complex cases when necessary.
• Maintain accurate and detailed records of all customer interactions in our CRM system.
• Collaborate with internal teams to ensure seamless customer experience and problem resolution.
• Stay up-to-date with Bupa's products, services, and policy changes to provide accurate information.
• Identify opportunities to enhance customer satisfaction and contribute to service improvement initiatives.

Required Skills

• Proven experience in a customer service role, preferably within a remote setting.
• Excellent verbal and written communication skills in English.
• Strong active listening skills and ability to empathize with customer needs.
• Proficiency in using CRM systems and other customer support software.
• Ability to work independently and manage time effectively in a remote work environment.
• Problem-solving aptitude with a keen eye for detail.
• Reliable internet connection and a dedicated, quiet home workspace.

Preferred Qualifications

• Experience in the healthcare, insurance, or financial services industry.
• Familiarity with medical terminology.
• A compassionate and patient-focused approach.
• Ability to adapt quickly to new technologies and processes.
• NVQ Level 2 or equivalent in Customer Service.

Perks & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive Bupa health and dental insurance.
• Generous pension scheme.
• 25 days annual leave plus bank holidays, with options to buy or sell additional days.
• Access to our employee assistance program and mental wellbeing support.
• Opportunities for career development and professional growth within a global organisation.
• Virtual social events and team building activities.
• Flexible working options to support work-life balance.
• Discounts on Bupa products and services.

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