Entry-Level Customer Success Specialist

About the Company

SAP is the market leader in enterprise application software, helping companies of all sizes and industries run at their best. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are committed to fostering a culture of diversity, inclusion, and innovation, and we believe that our people are our greatest asset. Join a team where you can make a real impact and grow your career.

Job Description

Are you a passionate, customer-focused individual eager to kickstart your career in a dynamic and supportive environment? SAP is looking for an enthusiastic Entry-Level Customer Success Specialist to join our team in Hamburg. In this role, you will be instrumental in ensuring our customers achieve their business objectives using SAP solutions. You will work closely with customers to understand their needs, provide support, and guide them through their journey with SAP, contributing directly to their success and satisfaction. This is an excellent opportunity for recent graduates or individuals with limited professional experience to develop valuable skills in a world-leading technology company. We value curiosity, a proactive attitude, and a commitment to helping others succeed.

Key Responsibilities

• Onboard new customers and ensure a smooth transition into using SAP products.
• Serve as the primary point of contact for a portfolio of small to medium-sized business customers.
• Proactively engage with customers to understand their business goals and challenges.
• Provide basic technical support, product guidance, and best practice recommendations.
• Collaborate with internal teams, including sales, support, and product development, to resolve customer issues and enhance their experience.
• Monitor customer health, identify potential risks, and implement strategies for retention.
• Educate customers on new features, product updates, and available resources.
• Gather customer feedback and relay insights to relevant internal departments to drive continuous improvement.

Required Skills

• Bachelor's degree in Business, Communications, or a related field.
• Excellent verbal and written communication skills in English and German.
• Strong interpersonal skills and a natural ability to build rapport with customers.
• Proactive problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Qualifications

• Previous experience in a customer-facing role (e.g., retail, hospitality, volunteer work).
• Familiarity with CRM software (e.g., Salesforce, HubSpot).
• Basic understanding of enterprise software or SaaS business models.
• Demonstrated ability to learn new technologies quickly and adapt to change.

Perks & Benefits

• Comprehensive health and wellness programs, including medical, dental, and vision coverage.
• Generous paid time off, holidays, and sick leave.
• Opportunities for professional development, training, and career growth within a global company.
• Mentorship programs and a supportive team environment dedicated to your success.
• Access to cutting-edge technology and participation in innovative projects.
• Employee discounts on various products and services.
• Modern office facilities in the vibrant city of Hamburg, fostering collaboration and well-being.
• Company-sponsored social events and team-building activities.

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