Retail Sales Assistant

About the Company

Marks & Spencer is a major British multinational retailer with headquarters in London, England. We specialise in selling high-quality clothing, home products, and exceptional food. With a rich heritage and a commitment to innovation, M&S continues to be a beloved brand across the UK and internationally, focused on providing outstanding customer service and a sustainable future.

Job Description

Are you passionate about people and products? Do you thrive in a fast-paced, customer-focused environment? Marks & Spencer is looking for enthusiastic and friendly Retail Sales Assistants to join our vibrant team in Manchester. This is an excellent opportunity for individuals eager to start their career in retail, offering comprehensive training and a supportive environment. As a Retail Sales Assistant, you will be the face of M&S, providing exceptional service, assisting customers with their purchases, and ensuring our store looks its best.

Key Responsibilities

• Greet and assist customers warmly, providing product information and recommendations.
• Operate point-of-sale systems, accurately processing transactions, returns, and exchanges.
• Maintain high standards of visual merchandising and store cleanliness.
• Replenish stock on sales floors and assist with inventory management.
• Handle customer queries and resolve issues efficiently and politely.
• Contribute to a positive and collaborative team environment.

Required Skills

• Excellent communication and interpersonal skills.
• A positive, can-do attitude and willingness to learn.
• Ability to work effectively in a team.
• Basic numeracy and literacy skills.
• Flexibility to work various shifts, including weekends and holidays.

Preferred Qualifications

• Previous experience in a customer service or retail role (even voluntary or part-time).
• A passion for fashion, food, or home products.

Perks & Benefits

• Generous staff discount on M&S products.
• Competitive pension scheme.
• Comprehensive training and development programs.
• Opportunities for career progression within a leading retailer.
• A supportive and inclusive work environment.
• Access to employee assistance programs.

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